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AAA Approved Auto Repair Shop Reviews Approved

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CLEAR LAKE AUTO SERVICE

15710 GALVESTON RD
Webster, TX 77598

Tel: (281) 280-0900
Hours: M-F: 07:00:00 AM - 06:00:00 PM
Sat: - Sun: Closed


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1 Reviews

Webster, TX

Comment : I must first provide some context. I always was just a working man in the Building Trades. I told them up front I don't expect the unreasonable, I don't expect the impossible, I don't expect anybody to work for me for free. I only expect a fair deal and honest guaranteed work. I got it. I can't do this review in a 20 second sound bite. This is not a luv luv kiss kiss syrupy quickie conflict of interest review or some stinking paid review. I am in my 70s with two older vehicles. I live in Friendswood since 1972, I used to do a lot of my own mechanic work when I was much younger, still have all my tools. I listened to all the best expert car repair radio shows in Houston throughout the years. This long-time stand-alone independent shop didn't/ don't / won't, get a mention from the Houston radio car repairs expert shop shows, any acknowledgment, except for a few CLAS callers customers blurting it out on the air without asking permission. Why? You tell me. Seems to me, in my opinion: jealousy?, competition? EVEN, with me calling off-air asking, and callers directly asking them on air to recommend a really good shop in the DEADZONE southeast Houston area, when the shows knew dam well ALL about CLAS.? Believe me, I have been around the block. This shop stands on its own history and word-of-mouth and return-customer business. CLAS stands on its own, doesn't need their validation, doesn't need to be a member of their radio show clique club auto-product-sales-club, doesn't need them. I don't give reviews, ever. Try to find one. This is the exception. This shop has done several very tough jobs for me in the last 3 years. Jobs that other shops (big names) wouldn't do, wouldn't touch, couldn't do, can't even do in my opinion. This shop also exposed and fixed all kinds of serious bad work done on my vehicles that my previous long-time shop near Fuqua was responsible for doing. Criminal almost. Clear Lake Auto Service inspected, diagnosed, recommended, estimated, located and procured all kinds of hard-to-find parts for my vehicle's repairs and made it all seem effortless. I've never seen such an impressive independent shop as this one that's so much like the biggest name expensive expansive new-vehicle-only 40 million dollar auto dealership of days-gone-by, this independent shop that has/ exceeds in comparable professional service and? services and techs with such quality work and customer care and even has a shuttle service. I have been with them several years now. My friend David A. has been with CLAS many more years than me. While I can choose among hundreds of other shops in my local area and beyond, Clear Lake Auto Service is exclusively my shop and my only shop, period the end. My present Service Advisor on my last 3 big tickets of work on my old Suburban is Tim Nicoladis. I felt bad watching him working as hard as he could through his lunch period to give me the 3 different detailed very itemized tickets for back-to-back work that I wanted, so I could examine them and then pay up and go home to eat MY lunch. Work nearly all of which CLAS had done while I was down for surgery and then 28 days recuperating. I was allowed to seriously inspect all the work, up on the rack, under the hood, and otherwise, and test drive it myself. Kudos to Robert Sexton and his entire team and every last very valuable team member. Keep in mind, I don't review on a quickie limited boiler-plate scale, or review from limited scope multiple choice.? And I could not do in 20 words or less a free-form review that would do this shop justice. This is the highest recommendation I know how to give:? Clear Lake Auto Service is exclusively "my auto repair shop". -Fred G., Friendswood, Tx

1 Reviews

Webster, TX

Comment : Always friendly, fast and accurate!

1 Reviews

Webster, TX

Comment : Great, quick service from Tim Nicoladis! I needed a battery swap on a hard-to-reach battery (chevy blazer) and he helped me out a lot to make it affordable. Very courteous and transparent with a kind and professional staff. Highly recommend!

1 Reviews

Webster, TX

Comment : Fantastic experience, they were very honest and extremely thorough. I will be coming back again.

1 Reviews

Webster, TX

Comment : I really can?t think of a mechanic shop that has taken care of me as good as these amazing folks! Kathy is always so nice and Tim is very helpful and always knowledgeable. If your looking for honest work at a fair price that stand behind there work then this is the place for you!

1 Reviews

Webster, TX

Comment : Great service and very nice crew working together
with the customer to understand what is wrong and mindful of the costs associated with the repairs
I will go back next time I have a need for repair

1 Reviews

Webster, TX

Comment :

1 Reviews

Webster, TX

Comment : Honestly I would give zero stars but it will not let me.I would highly recommend not using them , they are over priced to the point my warranty company made me pay the extra amount out of pocket. Now three months later my father let me know I only had one wheel spinning when I took off to get out in traffic (which I usually don?t do because my car is a v8 and drinks gas when you open it up)and I checked to see if my upgraded limited slip differential was leaking because that can cause the clutch packs inside to slip, I noticed it was a completely different differential. So they swapped my 1000-2000 dollar limited slip differential upgrade to an open factory differential which you can get used for 200 bucks. So I recommend not using them and if you do make sure to take pictures of every upgraded part and throughly check your car when it leaves. Also when I went to talk to the manager about it he first said he would put it on the lift to show me the diffential ( which I already know is different because the lsd diffentials have heat dispersing fins on the bottom and open differentials do not ) and when I politely told him no because I don?t want them touching my car he became very defensive trying to tell me that the company wouldn?t put in the labor to change it when they were already being underpaid by my warranty to change my fuel pumps. His argument makes no sense because it wouldn?t be doing me a favor to switch out my expensive upgrade with a cheaper part. Which is frustrating to me because that seems like a good motivation to steal from me when you look at the price difference and realize it takes three bolts from the frame and removing the driveshaft from the differential to change it out. It?s a direct swap with no need to tune the car, with a very wide price difference.

1 Reviews

Webster, TX

Comment : Taco was my service advisor and was extremely knowledgeable. Very straight to the point and always communicated with me regarding my Lexus. Recommended taco 100%!

1 Reviews

Webster, TX

Comment : When Bobby was alive the shop was more honest, now that unfortunately he?s gone his sales man rip people off with outrageous prices, they claim to have fixed something but the same thing breaks after a few weeks later and they?ll say that it?s not their fault, they?ll offer to tow your vehicle to the shop but after the bill comes they?ll charge you an arm and a leg for the tow, they claim to fix things but they actually don?t, they hire the cheapest mechanics to work on your car. After 30 years of taking all my cars there?. I?m done, good luck Tim thanks for ripping me off!

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