Reviewed : 07/06/2024
Comment : This shop is superior in every way to any repair facility I have used in 50 years of car ownership! An absolute, jaw-droppingly efficient, reasonably priced, honest and courteous team of professionals, Claremont Auto Care is, simply stated, the best shop I have ever used. I cannot recommend it more highly. You will understand my enthusiasm the first time you bring in your vehicle; you live an empty life of regret if you don't.
Let me address two issues: I have no connection to this repair facility nor to anyone working there. A week ago we were utter strangers. My opinion is not biased by personal relationships. Second, my own father was a Ford dealer for 25 years, and I have worked "in the business" several times in the past as have all my immediate family members. Claremont Auto Care delivers better service and customers care than my dear dad's dealership, which is a statement I have never made before now.
I brought in an older, high mileage vehicle. It needed diagnosis and repair. Costs are a critical issue for me. I had the privilege of meeting Jeff Anderson, whom I cannot endorse more highly. Jeff was at once professional and friendly, competent and sensitive to my situation and goals. The details are inconsequential, but the experience is not. Jeff understood what I hoped for him to do, provided me with an honest estimate (which beat a local, well-known competitor by 72%), and remained in daily telephone contact with me every day my car was in their hands.
From our first handshake, Jeff's words and recommendations showed me that he was "on my team", committed to achieving my goals at a minimum expense; he didn't at any time waiver from this posture of helping me as if I were long lost relation, and I have not thought for even a second that his efforts were anything but centered on solving my problem. I have not felt that unspoken but simmering tension so common at other shops between customers and mechanics. At Claremont Auto Care I never questioned that the employees had my best interests in mind. This feeling of collegiality is unmatched ever in my experience, and Jeff is the reason why.
I could go on waxing poetic about Claremont Auto Center's competencies and concerns, but I have said enough. This shop became in less than a week the auto repair facility to which I plan to return as needed for, well, the rest of my life. Anyone who even considers engaging with a different auto repair place is drugged, drunk, or deluded. I give Claremont Auto Care two thumbs up and five stars. Jeff Anderson should get even higher marks from me, but it turns out words do not exist to express adequately my delight, respect, and gratitude. You would be an idiot beyond redemption not to come here. And I write that from a place of satisfaction and respect. These guys rock.