Reviewed : 10/28/2025

Comment : It pains me to say that I cannot recommend them. Everyone’s experience will likely be different, but based on mine, I just cannot. I convinced my husband to take his vehicle in for a known issue that he just didn’t have the time to do himself. I do not fault them for the length of time they had the vehicle, that is understandable, but rather than addressing the specific issue we brought it in for, they charged (and we authorized) a diagnostic fee (we had already done a diagnostic but they said it was mandatory) and labor unrelated to the issue. Then they informed us that we needed to replace parts that had been replaced within three months of taking it to them. When questioned on this, the person on the phone was not as pleasant as they should have been. We made the decision to just pick up the vehicle and do the repairs ourselves. When I went to pick up the vehicle, the individuals in the shop did not demonstrate the level of courtesy one should show and actually attempted to “man-splan” it to me, despite the fact that I am actually well versed in automotive mechanics. Sadly, after getting the vehicle home, we discovered that the battery terminals had not been reattached properly and the vehicle began to leak the oil that they provided via the oil change. I truly had high hopes which probably explains why I am so disappointed.

Reviewed : 09/13/2025

Comment :

Reviewed : 08/29/2025

Comment : Great experience

Reviewed : 08/29/2025

Comment : They were professional. The prices are fair in comparison to the dealership. The one thing I like about them is the way they communicate estimate of repairs. They come to your mobile phone with a breakdown of everything and the ability to pick what you what them to do from the link.

Reviewed : 08/18/2025

Comment : My experience at Christian Brothers Automotive in Madison was excellent from start to finish. The customer service team went above and beyond to make the process smooth and stress-free. During my visit, I had routine maintenance done, including an oil change and battery replacement, and they also took care of a warranty parts replacement with no hassle at all—which I greatly appreciated. I was provided with a clear and fair quote for additional services, and I plan to return once I’ve saved up for that work. I left feeling confident in both the quality of service and the integrity of the team. Highly recommended!

Reviewed : 07/30/2025

Comment : I do not recommend them at all. Repairs are high. They do not know what they are doing!! Alternator does not cost$15,00 dollars. Napa has new one for $200.00

Reviewed : 07/11/2025

Comment : BEWARE! If you make an appointment it doesn’t matter. They’ll hold your car hostage all day if not all weekend. We made an appointment for Friday morning, we expected to wait for the repair but they told us they were backed up from the day before so it would take all day. They offered a shuttle, however, they wanted to drop off someone else on the opposite side of town first. They called and said the car was done only to leave 30 minutes to get to the shop before closing time. No offer was given to stay late. Now I have to miss a day of work on Monday to go and get my car.

The car had already been diagnosed. They didn’t have to wait for parts. The part was $334 and we ended up with a bill of over $1000. They were rude and not accommodating.

Reviewed : 06/14/2025

Comment : They were very nice to me. Helped me at no charge. I’ll use them if I need future help!

Reviewed : 05/15/2025

Comment : Very customer focused with very good communication. They explained in detail the work to be performed and a detailed estimate was provided by email with a request to proceed. Pricing was very fair in my opinion and verified by searching internet for average pricing. I am confident in the repair and the fact that they stand behind their work.

Reviewed : 05/10/2025

Comment : The positives are that the folks in the office were polite, they communicated well, and the repair was done with promptness.

However the repair created a new issue. As a result of having my water pump replaced their work caused an oil leak, which has been a significant issue.