inner page
Searched: Auto Repair - Christian Brothers Automotive-Madison

AAA Approved Auto Repair Shop Reviews Approved

shadow

Christian Brothers Automotive-Madison

7264 Highway 72 West
Madison, AL 35758

Tel: (256) 721-4704
Hours: M-F: 07:00:00 AM - 06:00:00 PM
Sat: Closed Sun: Closed


shadow

Reviews Sort Reviews by: Date » or Rating »

Page 1 of  38
|<< 1 2 3 4 5 6 7 8 9 10 >|

1 Reviews

Madison, AL

Comment : They were very nice to me. Helped me at no charge. I’ll use them if I need future help!

1 Reviews

Madison, AL

Comment : Very customer focused with very good communication. They explained in detail the work to be performed and a detailed estimate was provided by email with a request to proceed. Pricing was very fair in my opinion and verified by searching internet for average pricing. I am confident in the repair and the fact that they stand behind their work.

1 Reviews

Madison, AL

Comment : The positives are that the folks in the office were polite, they communicated well, and the repair was done with promptness.

However the repair created a new issue. As a result of having my water pump replaced their work caused an oil leak, which has been a significant issue.

1 Reviews

Madison, AL

Comment : Since my last review was hidden, here it is again. This place is not special. It has the same liars at the front desk that you find at many other mechanic shops. When you call them on their BS, they will change their story. Do not come here expecting your "warranty" to be honored when someone screws up a job and you have to go back in for them to fix it again. They will find some way to justify getting more money out of you rather than fixing THEIR screwup for free.Christian Bros was supposed to replace valve cover gaskets, but instead they did the job badly and bent/cracked one of the valve covers, and then did not warranty the valve cover itself, a part that cost over a hundred dollars, which was only damaged because the tech did a bad job and did not properly torque the cover. The valve cover gaskets also leaked almost immediately after the job was completed. The techs here seem only capable of oil changes and tire rotations. Anything more technical you'd better go elsewhere for. The service manager is only an advocate for the techs, NOT the customers, regardless of what BS claims they make on here..Since my last review was hidden, here it is again. This place is not special. It has the same liars at the front desk that you find at many other mechanic shops. When you call them on their BS, they will change their story. Do not come here More

1 Reviews

Madison, AL

Comment :

1 Reviews

Madison, AL

Comment : A sensor light came on in my Infiniti and I brought it to advance auto to see if they knew anything about it. They suggested to diagnose it at the dealership, so I got a diagnosis there. I knew it would be pricey, but it needed done. Of course, their quote was high. I took it to Christian Brothers for a second opinion, and gave them the paper diagnosis upon entering. Not only was the staff all very kind and welcoming, they asked if I wanted another diagnosis, and I told them no thank you, that I am fairly positive what the issue was based on the dealerships diagnosis. They called me back barely 30 minutes after I dropped my car off (on Thursday, Feb 13th), and explained that I got an online diagnostic/review of my car. It was a sensor after all, and they ordered it and had it at the store working on my car the very next day (Friday, Feb. 14th). I called the early afternoon of Monday Feb 17th to check on my car, and they said it would be ready by the end of the day. It darn sure was! I got it Tuesday ensuring I had a ride to get it. I didn t even take them three full days to get my car fixed and I am so thrilled that everything is working great again!! They also provided an oil change for me for around $20 less than express! They also gave me a small discount and I didn t even ask. I very much appreciated that too! Thank you guys so so much for your hard work and wonderful communication, I will 100% be back!!A sensor light came on in my Infiniti and I brought it to advance auto to see if they knew anything about it. They suggested to diagnose it at the dealership, so I got a diagnosis there. I knew it would be pricey, but it needed done. Of More

1 Reviews

Madison, AL

Comment : Just don t go here ever again!

1 Reviews

Madison, AL

Comment : I had my Corvette C6 worked on. I had to do the dreaded harmonic balancer change and they were the most helpful place I've ever had. They updated me every point which the mechanics were working and I love this place and they will be my future mechanical issue.

1 Reviews

Madison, AL

Comment : Christian Brothers replaced the transmission in my 2020 Suburban in February of this year. The transmission was replaced through the extended warranty I purchased with my vehicle.Here I am 9 months later and while having a routine oil change done I am told that my vehicle is leaking transmission fluid. I took the car back to Christian Brothers and they stated that I did indeed have a leak and also that my rear main seal was leaking.They stated the transmission would need to be replaced along with the rear main seal. I took my vehicle for a second opinion because it didn't feel right that the transmission had failed in less than a year.After having my vehicle looked at by a shop that only does transmissions they stated all seals and gaskets would need to be replaced. The transmission was fine other than that.How does Christian Brothers do such a shotty job that the seals and gaskets need to be replaced in less than a year? On top of that, had I not taken it for a second opinion I would be paying well over $6000 for a new transmission instead of the roughly $1000 for new gaskets and seals.I don't recommend Christian Brothers, do everything you can do to avoid taking your vehicle there as I feel they will completely take advantage of your situation and try to seek you on a problem you don't have.Christian Brothers replaced the transmission in my 2020 Suburban in February of this year. The transmission was replaced through the extended warranty I purchased with my vehicle. ???More

1 Reviews

Madison, AL

Comment : My daughter walks in with her Honda Civic claiming an overheating problem. Honda had previously said and quoted that the car needed the head gaskets and radiator replaced. We brought the car over to Christian brothers for a second opinion, and we were initially told all the car needed was a radiator and a thermostat. We were ecstatic about the quote and were happily relieved that this was the issue at hand. UNFORTUNATELY, after the job was accomplished, we were then told that the engine needs to be replaced. This is beyond unacceptable and shows the level of ineptitude of the staff at Christian brothers. If this would have been the case and the initial diagnosis all along, we would have NEVER approved the work and we would have taken the car back to Honda where the original quote was actually a lot cheaper. I am deeply offended by the dishonest treatment we received from Christian Bro???s service team regarding this erroneous quote. Trust is a fundamental part of any customer relationship, and being misled about the cost and accuracy of service feels like a blatant disregard for my time, money and a severe lack of respect. I expect transparency and honesty from a brand of Christian Bro???s reputation, and this experience has left me questioning their integrity and commitment to customer satisfaction. This level of deceit is unacceptable and profoundly disappointing. So to wrap this up, I would seriously think twice about bringing your vehicles to CB for service as they are incapable of diagnosing an issue correctly the first time around. Thanks for the Thanksgiving horrifying news Christian Bro's!!!My daughter walks in with her Honda Civic claiming an overheating problem. Honda had previously said and quoted that the car needed the head gaskets and radiator replaced. We brought the car over to Christian brothers for a second opinion, ???More

Page 1 of  38
|<< 1 2 3 4 5 6 7 8 9 10 >|