Reviewed : 05/01/2025
Comment : Outstanding Service & Quality Work - This is THE Mechanic to Trust!
I recently brought my 2017 Subaru Outback (which has seen its share of miles and issues) to Christian Brothers Automotive, and I cannot recommend them highly enough! Facing ongoing car troubles and needing diagnostics, I called them up. While the dealership couldn't get me in for three weeks, Christian Brothers got me in for diagnostics the very same day I called even though it was 3 hours before close.
Their customer service was exceptional from the start. Even though I arrived just a few hours before closing for the initial diagnostics, they were accommodating and thorough. They even let me take my car home overnight so I wouldn't miss picking up my daughters from daycare, asking me to bring it back first thing in the morning.
I dropped the car off at 7:00 AM the next day, and by 2:00 PM, they had completed all the work: they replaced the A/C compressor, replaced the rear brakes, and performed a significant engine tune-up, including spark plugs, fuel lines, and whatever else was needed. The car now drives like it's brand new – the difference is incredible!
I have to give special recognition to two outstanding individuals named Jonathan who made my experience even better:
1. Jonathan, the Shuttle Driver: What a fantastic guy! Every shuttle ride (and I took about four of them) was a pleasure. He's incredibly friendly, has great positive energy, and most importantly, is a very safe and smooth driver. It made the process of being without my car so much less stressful.
2. Jonathan, the Service Advisor: Working with Jonathan at the front desk was excellent. He kept me informed, explained everything clearly, and even managed to cut me a deal, saving me a bit of money on the final bill. He's a genuinely good guy who clearly cares about customer satisfaction.
Yes, the repairs weren't cheap, but you absolutely get what you pay for here. The speed at which they diagnosed and fixed complex issues, the quality of the work performed (my car feels amazing!), the professionalism, and the sheer convenience compared to dealership wait times make Christian Brothers Automotive worth every penny.
If you're looking for a trustworthy, efficient, and high-quality mechanic shop that genuinely cares about its customers, look no further. This Christian Brothers location has earned my loyalty, and they deserve all the props for getting my car back on the road running better than ever. Highly, highly recommend!