Reviewed : 09/04/2025

Comment : Always happy with them for years!

Reviewed : 07/07/2025

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Reviewed : 06/04/2025

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Reviewed : 05/31/2025

Comment : Over priced And also found out they scratched up Glove box on the inside trying to look at it. But yet wanna call me to see if I will delete my rating. I got it there early in the morning after hours and hours and then telling me it needs 9 to 10 more hours to look around after it's been in there all day and after spending 200 something for them to dig in it all day and not fix or find anything there gonna tell me it needs 1300 more dollars for them to dig in it more.

Reviewed : 05/22/2025

Comment : Took my car "2015 honda accord" in for service due to a failing rear brake caliper, was quoted $645 out the door which ended up being $680 once everything was said and done. If you know anything about repairing automobiles or mechanics in general replacing two rotors, a brake caliper & a hose then bleeding the brakes shouldn't take anymore than an hour in experienced hands, two hours MAX if you get hung up on things. I checked multiple websites like rockauto, autozone, advanced auto, & other trusted source parts dealers none of these websites or shops quoted anything close to what we ended up paying and this was without any discounts or promotions added. Every option I looked at was priced at $200 or just above that for all parts that were replaced. This was with shipping and tax included on some sites as well. They charged us just shy of $400 for the exact same parts that’s double of what I found everywhere else. We paid $141 for a rear brake caliper. You can look on any of these sites listed and see that the price is double of what you would normally pay. You can get both rear brake calipers for less than that price quoted. When I called and asked why the pricing was so high I was responded with that's just the price, and then was told it's because my car is a sport model when in fact my accord is an LX model (Not a accord sport model). This just shows me pure incompetence when it comes to even VIN searching a vehicle to make sure they had the right make or model on top of asking the customer to verify the make and model of the vehicle. If you aren't a regular at this shop I would recommend you stay far far away from them because they will inflate prices and take advantage of you if you aren't mechanically inclined like they did to my wife. All of their bad reviews are from people who experienced the same thing my wife did which is incredibly inflated prices and high labor rates when it comes to the actual work done that's up in the air I'll add another review if their mechanic work is poor which I wouldn't be surprised since they didn't even have my car model correct and were working on it. Just for a point of reference last time we did a brake and rotor job we replaced all 4 rotors and pads with performance parts “drilled and slotted rotors with ceramic brake pads” for just over $400 out the door that includes parts and labor.

Reviewed : 05/15/2025

Comment : I took my Mustang Mach E to address a noise I was hearing from the back of the vehicle. Turns out that the Ford dealer had done some shoddy work a few months ago. The technician took pictures and explained everything. The prices are reasonable too. Great customer service.

Reviewed : 03/20/2025

Comment : My car broke down yesterday due to it having a bad starter. I called around and CTR was able to get me in right away, so I had my car towed there. They were able to fix it, and it was ready before 10 am the next day! Not only did they replace my starter for a reasonable price, but also gave me honest advice about the other oil issue which was the reason for the bad starter in the first place. Their honesty was much appreciated and these guys are knowledgeable at their craft. Would definately return for work here if I needed it in the future.(but hopefully not!) Thank you !!!My car broke down yesterday due to it having a bad starter. I called around and CTR was able to get me in right away, so I had my car towed there. They were able to fix it, and it was ready before 10 am the next day! Not only did they More

Reviewed : 03/11/2025

Comment : They quoted half of what Mavis charged for a full (rear) brake job. But they also said my brakes were mechanically okay and didn t push the sale. Overall, very kind and helpful staff!

Reviewed : 01/07/2025

Comment : Jay and his team at CTR really came through for us during a stressful situation. We were driving from Philly to New Orleans when, at 8 PM on Christmas night, our car broke down on I-85 near Kannapolis. Not ideal, to say the least. The next morning, we had the car towed to CTR, worried about what was wrong and how we d manage to get home.We drive a 2008 Suzuki SX4 AWD, and it turned out the rear differential had failed, locking the rear wheels a potentially expensive and complicated fix. Being far from home with limited options, we were pretty anxious about what was ahead.Jay and his team were short-staffed (it was December 26th, after all), but they still made time to help us. They took a look at the car, did some research, and came up with a practical solution: remove the rear driveshaft, disconnect the CV joints, and leave the car as front-wheel drive. It wasn t a perfect fix, but it was exactly what we needed to get back on the road quickly and safely.A couple of hours later, we were driving again. The car runs smoother now than it did before the breakdown, and we made it home the same day without breaking the bank. They only charged for labor, and it was very fair at no point did we feel like they were taking advantage of us, even though they easily could have, given the situation.If you re ever near Kannapolis and need help with your car, I highly recommend CTR. They were honest, resourceful, and got us back on the road when we didn t have many other options. Thank you again, Jay and team!Jay and his team at CTR really came through for us during a stressful situation. We were driving from Philly to New Orleans when, at 8 PM on Christmas night, our car broke down on I-85 near Kannapolis. Not ideal, to say the least. The next More

Reviewed : 11/08/2024

Comment : I normally don???t do this but I have found that reviews are important. I recently got my car fixed here and like some of the other reviews the service initially was good, but pray they don???t run into any issues because the price goes up. They called me with a diagnosis and price the day I dropped it off. Told me they had to order a part it would be in the next day. Called me the next day after 2pm to say the catalog They ordered the part from was wrong and now the part won???t be here for another 3 to 4 days and it???s gonna cost me $70 more. All I asked is they keep the price the same because i budgeted for what was quoted the first and because now Im the one being inconvenienced. They would not and had a little attitude because I asked to speak with the manager about it. They never let me speak to them they just told me they heavily discounted the part already and couldn???t discount it anymore. So I was without my car longer and had to pay more. Not very good customer service.I normally don???t do this but I have found that reviews are important. I recently got my car fixed here and like some of the other reviews the service initially was good, but pray they don???t run into any issues because the price goes up. ???More