Reviewed : 10/04/2026

Comment :

Reviewed : 08/19/2026

Comment : I was searching for a new car and they had one I was looking for. As soon as I walked in, Ben was incredibly helpful. No pressure at all. I test drove at another dealership as well and came all the way back to Casco Bay Ford to make my purchase. The whole process was painless and Ben and the team went out of their way to help me, get me into a great deal, and in my new car that day. Buying a car is stressful but they made it so comfortable and easy. I can't thank you all enough for your help and time!

Reviewed : 07/20/2026

Comment : This was technically my third sales experience with Casco Bay, and each one has exceeded my expectations. Although we live about an hour away and have several Ford dealerships that are much closer and more convenient, we're always happy to make the trip. The Team at Casco Bay genuinely values its customers, takes the time to build lasting relationships, and makes every experience feel worthwhile. That level of service is exactly what keeps us coming back. A big thank you to Ben and Rob, who even stayed late to help us get our new-to-us truck. Their willingness to go the extra mile to make sure everything was taken care of didn't go unnoticed, and we truly appreciate the outstanding service!

Reviewed : 07/14/2026

Comment :

Reviewed : 07/07/2026

Comment : Great parts department! Always quick and efficient with parts delivery.

Reviewed : 06/13/2026

Comment :

Reviewed : 05/25/2026

Comment : so...... I have been a customer at casco bay ford for 20 years. I have had some hiccups along the way but never anything like I have recently experience. I have bought 3 vehicles there. Between those and service I have probably spent about 200k with this company. The last truck I bough, brand new for nearly 90k has required nearly 50k in repairs over 85k miles. Much under warranty, because I paid extra for an extended one. I recently brought this in for service and was told it Needed another 15k in work. Was refused a loaner, triaged the bill down to $5800 for essential items. had to go to sales and got a loaner from them, it reeked like cigarettes, then when I came and waited for nearly an hour to swap that one out and the other one had a flat tire, by that time they were closed so no access to air... back to the cigarette car... This gets worse... I dropped my truck off on a Thursday, then was told by two people that it would be ready the following Wednesday (with consideration for the extra work needed) on Wednesday I called this is when the second person around noontime told me it would be done by the end of the day and he would call to confirm. He went home without calling me. The truck had not even been into the shop yet, never mind being ready. I got a call the next day around 5 pm saying they were going to start it Friday. I called the service manager Friday to see what was happening. the truck still wasn't in the shop. She told me they would get it in the next day, which also never happened. Two more days passed, they finally started it that Monday, at this point my loaner had been upgraded per my insistence. Finally the truck was done nearly 2 weeks in. At this time I get a 9k bill even though we had agreed upon $5800.... The level of ineptitude, lack of, blocking of communication with management literally telling me things knowing they are not true. (Like when my truck hadn't been worked on at all yet but was also going to be done by the end of the day) The truck they sold me is a 90k lemon. The service center is egregiously disorganized, the GM is incompetent and rude. The owner unreachable, and I would recommend avoiding all of his businesses, which I won't name but are easy to look up. I have given more than adequate opportunity for him and management at CBF to communicate/ negotiate with me, thy have chosen to do nothing, that's the only reason I'm writing this now. I have been ignored/ brushed off, discarded after 20 years as a customer. This is unacceptable, needless to say I will never be spending a dime at this establishment again.

Reviewed : 05/23/2026

Comment : Getting a sticker on my car gotta be legal ya know

Reviewed : 05/06/2026

Comment : Service is good over there. I took my Escape in to the garage over where I bought it and when i saw the $ they wanted for repairs I about blew out my o ring. I took it over there to Casco Bay Yarmouth and they took care of it for much less. 10/10

Reviewed : 04/22/2026

Comment : I've dealt with most of the Ford service garages in Southern Maine over the years. I will say, Casco has easily been the best. Easy to schedule, reasonable when work is needed and they have mechanics down there that can work on diesels which not every place has. Save yourself the hassle and just skeet skeet on down to Yarmouth, you will not regret it.