Reviewed : 08/26/2025

Comment : The service was on time, the price quoted was exactly what I paid, the facilities are clean, and the team at Carter's are knowledgeable and friendly.

Reviewed : 08/12/2025

Comment : Carters in itself is a decent shop with slightly higher, but average pricing. Sure- there are some other places with lower pricing than them, but the convenience of going to your local town shop in a pinch sometimes you got to just do it. However, I will say that the customer service is very poor. The guy who is younger (Matt) I believe- that is always at the front desk needs a new job somewhere not in customer service. He has always been rude to myself, my partner and anybody I have recommended to go there. Not somebody I want as the face of my business. The other thing I noticed, while you are never going to be able to please everybody- as somebody who has runs a businesses and works in customer service. The fact that the owner comments on the reviews taking no accountability on the bad reviews and situations. He does nothing to correct the problems at hand and in most comments trashes the person that has left the review is very poor bad business. Carters at one point was the place I told people to go and I do believe word-of-mouth is the best way to get business. They have lost my business and my respect- I will be taking my business elsewhere and I will make sure to send my recommendations to a different shop. I believe kindness goes a long way in this world and the way this owner conducts his business is bad ownership and someone who is not a leader to follow. A good businessman and a good owner would try to at least take accountability. Apologize for the poor experience they had and try to correct any problems. Trying to bring back the business stating we’ll try and make the situation better at your next visit.

Reviewed : 08/10/2025

Comment : They flat out lied to me. Told me a part I needed only came as an expensive 2 part assembly. This didn’t make sense to me, even as a lay person, so I called Napa myself. The smaller part I needed did in fact come separate (they should know this as this is a common part). Told them I found someone else to replace the single part and to proceed with the other work that needed to be done. Upon pick up, the receipt now stated that the part wasn’t even broken after all. When confronted about it, with the facts, there was nothing they could say but “I’m sorry” because they knew they were in the wrong. They had my trust for over 10 years….and that’s how they took advantage of me.

Reviewed : 08/04/2025

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Reviewed : 08/02/2025

Comment : Was told replacement door would be a close color match and it was not close at all and then needed to have it painted to match.

Reviewed : 07/30/2025

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Reviewed : 07/16/2025

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Reviewed : 07/16/2025

Comment : Doug and his crew check all the boxes. They're honest, reliable and great at diagnosing what's going on with my vehicles.

Reviewed : 07/16/2025

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Reviewed : 07/16/2025

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