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Searched: Auto Repair - Cape May Riggins

AAA Approved Auto Repair Shop Reviews Approved

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Cape May Riggins

1381 Washington Street
Cape May, NJ 08204

Tel: (609) 884-4848
Hours: M-F: 08:00 AM - 05:00 PM
Sat: 08:00 AM - 04:00 PM Sun: 08:00 AM - 02:00 PM


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1 Reviews

Cape May, NJ

Comment : great mechanics that actually care about you and your vehicle and will tell you how it is.

1 Reviews

Cape May, NJ

Comment : Did a good job fixing my bumper and the price was fair. Didn't take a long time and they were friendly

1 Reviews

Comment : These guys are the best in the area when I requested AAA with towing our vans. One was on a Saturday June 14th and they came to rescue quickly. I could pay the toll with a link they sent, so convenient. Tech savviness, communication, helpfulness and quick responses were appreciated. They even sent me a photo where they left off the van at the shop we requested in Linwood. We had our other truck broke down again today and of course I chose these guys again. They never disappoint, did a flawless job again! Thank you so much! 🙏

1 Reviews

Cape May, NJ

Comment : Every employee at this shop are very professional and friendly!!!

1 Reviews

Cape May, NJ

Comment : I felt they were honest and they actually took care of my problem.

1 Reviews

Cape May, NJ

Comment : Stopped by for gas and was kind of weirded out by the attendant. She seemed irritated. It is very hot out today so I wouldn’t want to be out either but still… it’s just gas.⛽

Edit: It was around 11:30.

1 Reviews

Cape May, NJ

Comment :

1 Reviews

Cape May, NJ

Comment :

1 Reviews

Cape May, NJ

Comment : Jason from Cape May Riggins was fantastic. He got to us quickly and got our truck running. He was friendly and knowledgeable

1 Reviews

Cape May, NJ

Comment : I personally would suggest avoiding this service center. If you feel inclined to work with this service center due to a tow or convenience to your location, do so at your own risk. My circumstances sound very similar to another poor rating here on Google. We visited from out of town and needed to have our car towed due to stall and no start. The tow was fine, but the repair was not. We were called and told that the car was “done” on the Monday following the 4th of July holiday (we certainly were not expecting our car to be done sooner than that with the holiday). No other conversation had been had prior regarding service other than at drop off when I was told that a diagnostic charge would be applied (understandable, but would expect diagnostic to be accurate). When I asked what was wrong with the car and what was done, the person on the phone said something that was unclear about there being a “temporary repair” and that the “fuel pump harness” had broken. Confused, I asked outright if the problem was fixed, and the person said “yes” and that it “would be good for years to come.” I paid for service and got a receipt, but there were no details on the receipt about what was done. That probably should have tipped me off, but trusting this place as a AAA recommended center I let it go on the verbal explanation that the car was “fixed.” It was less than two weeks later, after not driving the car much at all beside back to our home, that the same problem occurred and we had to have it towed again. This time we took it to our mechanic, whom we have used for close to 8 years and trust very much. He asked for a description what was done and in all the online updates or paperwork that was sent at the time Riggins (including when paid) there was nothing showing a work summary for the car. I decided to call Riggins and ask for it to be sent to me, and they did email it to me. This is the first time in writing that I saw the “repair” as follows: “FIND OPEN AT FUEL INJECTION HARNESS. RETAINING CLIP MISSING/BROKEN.
EFFECT TEMPORARY REPAIR. NEEDS HARNESS REPLACEMENT.” My mechanic immediately shook his head, and said that this neither adequately described the problem nor the “repair.” The problem was actually the fuel injection pack needed to be replaced completely. No “harness replacement” was going to fix the actual problem. Also, my mechanic said the only evidence of work done on the vehicle recently in this same part of the car was two zip ties that were holding wires in place. The hundreds of dollars paid for this “temporary repair”, which is not at all what I would expect from any auto repair shop, was for two zip ties and an incorrect diagnosis of the problem. Again, not what I would expect for auto repair. This kind of “temporary repair” with an inaccurate guess is what I might expect from someone out on the road to do to help me get it to a shop to get fixed, but not from the shop with actual mechanics where I was expecting it to be fixed.

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