Reviewed : 11/14/2025
Comment : Title: Shockingly Unprofessional, Disrespectful, and Hurtful Experience -- Please Read Before Going Here
Review:
I am writing this review to warn other customers about my experience at Buckley's Auto Care. In just a matter of weeks, I spent over $2,500 on repairs here, trusting that I was dealing with a professional and honest shop. Unfortunately, what I experienced afterward was deeply upsetting and absolutely unacceptable.
The day after one of the repairs, my car developed a major issue. I called immediately and was told to bring the car back. When I arrived and calmly explained what I believed the problem to be, the young woman at the front desk responded with smirks and a laughing attitude, as if I was lying or trying to get over on their company. Her unprofessional, dismissive behavior made me feel belittled from the moment I walked in.
It got worse from there. Instead of being treated with respect as a paying customer with a legitimate concern, I was met with rudeness, hostility, and complete dismissal by the staff. I was yelled at, spoken to in a harsh tone, and talked over every time I tried to explain the timeline. I left feeling disrespected, unheard, and honestly shaken by how aggressively I was spoken to. As a Black woman, the way I was addressed made me feel not only disrespected but also singled out in a discriminatory and demeaning way.
All I asked for was for the work they performed to be rechecked -- especially considering the amount of money I had just spent. Instead, I was treated like an inconvenience and spoken to as if I was trying to scam them, even though my concern began the very next day after their repair.
This experience raises serious concerns about their professionalism, their customer service, and their willingness to stand behind their work. If anything goes wrong after a repair here, be prepared to be blamed, dismissed, or spoken to disrespectfully.
I am sharing my experience so that other customers can make an informed decision before trusting this shop with their vehicle or their money. I will not be returning.