Reviewed : 10/15/2026

Comment : Great customer service

Reviewed : 10/15/2026

Comment : Great staff, very knowledgeable and timely repairs

Reviewed : 10/12/2026

Comment : Very friendly and professional. Expedient in the process of ordering parts and in repair. Very accommodating.

Reviewed : 10/06/2026

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Reviewed : 09/30/2026

Comment : Had a really good experience here. Monica was super friendly, helpful, and made everything easy. Great customer service and definitely deserves a shoutout!

Reviewed : 09/24/2026

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Reviewed : 09/24/2026

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Reviewed : 09/24/2026

Comment : Transparency and options. This place is clear on what they do what they recommend what can be left for another time and give you photos and video for what they are looking at. Never any pressure and everything is up to what you want to do. On top of that the staff there is great and honest. My new place to go for all auto needs.

Reviewed : 09/17/2026

Comment : Brown's Automotive Experts (Rio Rancho) easily earned their 5 stars. From the moment I called to set an appointment, to the moment my vehicle was ready to return to the road, the staff was helpful, knowledgeable, thorough, and efficient. They were also very welcoming, friendly, and didn't seem to mind answering all of my questions. I had gone in for a once over inspection of my vehicle so that I'd have a list of things to prioritize for needed maintenance and repairs. They were very thorough, and created a list of things that prioritized the more immediate needs vs those that can be tended to with less urgency, and those that can be done later. And each item was gone over and explained to me. That was exactly what I was looking for. If you're looking for a reasonably priced repair facility with friendly and knowledgeable staff, you might consider giving them a try. Too many businesses forget that the customer can make or break your business, but Brown's Automotive Experts staff certainly seemed to be very on their toes customer service oriented which was welcome and appreciated. 5 stars

Reviewed : 09/13/2026

Comment : Service has gone downhill. Shame on the management of this automotive repair shop. Look elsewhere for repair work. A 17 year old teenager spent nearly $6,000 for work that was not performed.