Reviewed : 12/19/2025

Comment : I’ll preface with this is not a paid review, just an honest opinion. Awesome experience. My first time using Broadmoore Garage (otherwise used my dealership), and wasn’t disappointed, will now be my new garage. I had asked around about them, and everyone had nothing but great things to say. Was recommended by AAA when I had to get my car towed. Broadmoore has such a great communication system—phone calls and text messages (which you can reply to, with a prompt response). Someone answered the phone every time I called, and they were so pleasant, kind, and helpful. True customer service! They have an awesome system—once they diagnose your car, they send you a link that takes you to a page with everything listed, including photos of your car, and a video explaining the problem. First time I’ve ever seen this, and so helpful. Made me feel like they were transparent and giving me info to help me make the best decision. I had to have my coolant system replaced, and they did it in about 24h. They also have a service where they will pick you up to get you to the garage to pick up your car. Can’t say enough good things about them! 10/10 recommend. Thank you BG for being top notch.

Reviewed : 12/12/2025

Comment : Very timely. Good communication.

Reviewed : 12/10/2025

Comment : I have used Broadmoor Garage numerous times through the years, and they do good work, however they have become more and more expensive over the years. Recently, I had a fuel pump go out and had my truck towed into their shop. I received a quote of just under $3,000! To repair a taillight was just under $300. An oil leak was just under $900. When I talked to the lady at the counter, I told her that there is no way I will pay that much for the work. She said, "WAIT! Let me check and I think we can get it reduced." She did and I think it was around $1,200 less. I said NO! Here is the problem; they hit you with a huge amount and if you threaten to go elsewhere, they reduce it down to just the just the "High range!" I am done with Broadmoor as I do not want to be gouged with the first quote, then have them reduce it when I complain and say I will go elsewhere. I went to a second garage, and it was quoted at around $600 plus fuel pump. This is less than 1/3 their initial quote!! I am sure the taillight will be far less also, not to mention the oil leak. Good repairs, but you may need a second mortgage!

Reviewed : 12/09/2025

Comment : Well, it's taken about a month to finally get around to review our experience with Boadmoor Garage. But I really thought it is important to do this because when ya find a good place to do business it should be shared with the neighbors and family. And, Broadmoor fits the bill exponentially! We had to have new tires on our Dodge Ram truck,and if you're like me, this is a task that's one of those things that counts as real pain because from start to finish, from the first moment ya realize it's really wa IYy past time to feel safe on the tires you're riding on and the moment ya go to pick it up, it's laying in the back of your mind bubbling up with all kinds of stressful paranoid skin itches, fast turning into a rash of worrisome mental pain. At least that's what it is like to me. I don't know anything about tires, and that's about all I kno w, as a retired English professor, about cars period. And, I didn't know anything about Broadmoor Garage either, other than it was just around the corner and looked very clean on the outside. I'll cut to the chase though and just say I didn't have a bad experience there at all! In fact I had a seamlessly good experience there. Everybody was kind and genuinely s miled when I went there. So, everybody likes to work there and that's the first sign that any new tires I might get won't blow out just after turning into my driveway. No, seriously, the service was genuinely great. Thomas Hornor, is a take no prisoners kind of manager with a good sense of humor, and a big guy too. Well, when I first drove the truck when I got it back, I tell ya it rode like my Cadillacs I used to drive before I was in an elevator accident back in 1992 that destroyed the last three vertebral discs in my lower back! The Ram drives and rides like that. Trucks have come a long way, right? At 77 years old with arthritis on top of the accident, I need that kind of "smooth" on Louisiana highways. And Mr. Honor had promised me he'd try to balance everything so my ride would let me nap on the way to Lake Charles if I wanted, and he turned out to be a man of his word. Ya can't get better than that, and the cost, well, let's not get into that beyond saying I'll pay it to get the ride I needed. Anyway, I promi sed him I was going to give Broadmoor a good review because he really showed me that he had worked hard to be a man of his word. Hard to find in this day and age! So, thanks to everybody there who made what could've been a stressful experience a smooth ride. Lol! Really, I knew Broadmoor was a good choice when he delivered my vehicle to me right here at home! Good man!

Reviewed : 12/08/2025

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Reviewed : 12/05/2025

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Reviewed : 12/03/2025

Comment : Broadmoor Garage has taken care of us for 30 years. Props to Eric & his team. They were incredible, as usual. Very thorough, professional and friendly!

Reviewed : 11/29/2025

Comment : This is the saddest review I have ever written and I post this after months of getting no action from the garage.

Back in July I was on an 840 mile trip I had taken over 100 times: Troy Texas to Troy Alabama...and back. Probably 20 miles outside of Shreveport Louisiana my 2006 Toyota Avalon started bucking. I slowed down and pulled off I-20 onto the shoulder of the road. Called AAA and waited for around 2.5 hours for a tow truck to pick me and tow me to Broadmoor Garage.

They were obviously a fairly large operation and were very nice to me from the moment I walked in the reception area. I booked a hotel room and they booked me an Uber ride. By the time I arrived at the hotel it was around 4pm. Within an hour the Broadmoor Rep called me and said it was a wheel-speed indicator that needed to be changed and would be around $800. They would have the part in the morning and call me when it was done.

With great relief I went to bed. In the morning I get a call and the Broadmoor Rep apologetically tells me that my transmission was ruined by the failure on the interstate. I was now faced with either $5,000 for a used transmission or $9,000 for a new one. Now I had a much bigger decision to make.

They presented me with an invoice of more than $800 for a repair on a car that was now inoperative. I questioned having to pay this invoice and the response was a sympathetic shrug.

I ended up leaving the car with Broadmoor to sell to a junkyard for $350. I signed my title to Broadmoor and they NEVER sent me a check for the scrap value. I would be willing to bet that they pulled the wheel-sensor off the car IF they sold it to the junkyard. They could have done that for me...

I witnessed 2-3 unhappy customers when they were presented with invoices that were HIGH. In the end, I am an unhappy customer. I would never take another car to Broadmoor. Big operation - a lot of overhead - Friendly, but sneaky expensive - Untrustworthy IMO.

Reviewed : 11/25/2025

Comment : I have always taken my vehicles to the dealership! I decided to try something different since I was having an emergency. This was THE BEST experience!!! Thanks so much! I will come again.

Reviewed : 11/25/2025

Comment : We were out of town and needed a tire tread to be looked at. The employees were great and answered our concerns with the tread. Great service!