Reviewed : 07/18/2025

Comment : Brandon's Auto Repair had my truck for THREE years, that's right three years. After spending over $8,000 dollars on the engine which was mid-diagnosed the first time, they finally got it back to me. This last problem lasted 8 months, as they got my approval to fix the 'new' problem in November of 2024. Upon picking it up, I drove it 78 miles and got stranded in Lamesa. 78 miles and now have to tow it back to this shop. Terrible, terrible!!!!!
Needless to say, worst experience ever.

Reviewed : 07/17/2025

Comment : I took my car here last summer for some warranty work and an AC compressor replacement. The communication was awful to start with. They kept my car for months and costed me hundreds in rental costs with little to no word as to why they were taking so long. It was always "we'll get it done this upcoming week". After paying a few thousand I felt was quite inflated I got my car back and the AC works for a couple of months.

This May, I turn on my AC with the warming weather and I'm surprised to find out my AC doesn't work again. They told me that it was the high line that failed and they only replaced the low line and the compressor and I was out of luck. But they were very happy to quote me another repair.

I took my car to another mechanic and he said their shoddy repair was doomed to fail as they didn't replace all of the lines and properly ensure the shards from the first failure didn't cause my new compressor to fail, as they said themselves they didn't service the entire system. So here I am spending more thousands on a fix that should have been done right the first time. Find yourself a different mechanic who respects your time, money, does the job right the first time and honors their work when it fails.

Reviewed : 07/17/2025

Comment : Thanks to everyone at Brandon Auto Repair. I was moving my daughter from North Carolina to Lubbock for her new job at Texas Tech and driving an older Acura MDX to help haul her stuff. We ran into some issues once in Lubbock. The team at Brandon’s were wonderful and got us on the road quickly. The mechanic went above and beyond to make sure the car was ready for the 1500 mile trip back to NC. Although a hassle dealing with car issues while traveling, I am comforted that we found a great place for our daughter to have her car serviced in her new home.

Reviewed : 07/09/2025

Comment : Brandon's staff took time to contact me and keep me up to date on the repairs to my vehicle as the repairs were being done.

Reviewed : 07/04/2025

Comment : They had my truck for a month and when I got it back check engine light was still on and I was told it was a "software issue ". I would need to keep checking back until GM resolved the issue. We'll they stopped returning my calls

Reviewed : 07/03/2025

Comment : Great service, always makes time for you, and very easy to deal with!

Reviewed : 06/30/2025

Comment : 4 hour wait time on oil change and air filter. I was the only person there at the time. I don’t understand what took so long. The lady at the desk was very nice and took a little $ off but still, I had really high hopes for this place, and my friend has used them and am v disappointed.

Reviewed : 06/30/2025

Comment : Please do not take your vehicle here. I brought my vehicle in because Tide detergent spilled in our trunk and got into the electrical system. 4 months and thousands of dollars later I finally rescued my vehicle and took it to another repair place. Spallholz repaired it in 3 weeks and $1500. I was sworn I would get a refund on the parts they ran my card for. Not only did I not get the refund, they won't provide me receipts for parts ordered or work done. When i say they won't provide me with anything. I mean anything. I've texted, I've gone inside. I'm told only Shawna can provide me with detailed work and diagnostics. OK THEN GIVE THEM TO ME!!!! They literally stole $3400 from me and won't tell me what they spent my money on. Spallholtz had to clean all the tide and replace connectors damaged. They were smoking and shorting out fuses. So Brandon's literally handed me the keys to a fire hazard after they took $3400 from me. They are thieves and have no care in the world for stealing your money or keeping your vehicle for months on end with little to no communication. STAY AWAY

Reviewed : 06/13/2025

Comment : Brandon, Shawna and his staff are amazing. If you need your car and truck worked on take it to the. They got us in and out quickly when servicing our F250. The truck ran so smooth after it was serviced. Thank you guys for being such a great company.

Reviewed : 06/13/2025

Comment : Brandon and staff are amazing. He got our truck in and out fast. They serviced the front/rear differential, transfer case, and transmission on my F250 Tremor. The truck ran so smooth after this. They are fast, honest and reliable.