Reviewed : 10/15/2025

Comment : I have had my bmw x5 there for way over 6 months, to fix megatronics on transmission.have been horrible about communication, and in mean time my car got vandalized and they are sayin they can't do anything to help. Absolutely disgusted with this place, very poor customer service skills and months n months to fix anything with no call backs or answers or willingness to help fix something that happened under their watch

Reviewed : 10/11/2025

Comment :

Reviewed : 10/10/2025

Comment : In August, 2025,I attempted to purchase a BMW M2 from BMW of Westbrook (Bill Dodge Auto Group). The dealership provided me with a signed build sheet and confirmed the order. I also provided my payment information for the deposit. The next day, I was told that the order could not be processed unless I added a $2,600 option. This requirement was not enforced by BMW’s official configurator or the dealer’s system, and neither the sales representative nor management flagged it when approving the build.

When I asked the dealership to honor the agreement or absorb the additional cost, they declined, offering only to cover part of the sales tax. I filed complaints with the Better Business Bureau and the Maine Attorney General’s office. The AG noted they could not mediate since the transaction did not complete, but they have forwarded the matter to the FTC for review.

While this particular issue no longer appears with the 2026 BMW configurator, my experience with the dealership was disappointing. Even with signed paperwork, written confirmation, and my payment details on file, they would not stand behind the agreement. I believe they engaged in unfair trade practices. I encourage future buyers to proceed cautiously and confirm all build requirements in advance.

10/10/25 in response to BMW's response.

Thank you for responding. I understand that unexpected configuration issues can arise, but increasing a vehicle’s price due to errors or oversights by your employees using your own systems is not a fair or reasonable adjustment for the customer.

While your response suggests that “everything possible” was done, the only offer made was to cover roughly $150 in additional tax, with no other attempt at resolution or compromise.

The original agreement was based on information from both BMW’s configurator and your dealership’s build system — neither of which showed any issue at the time the quote was approved, signed, and payment details were provided.

My review reflects that experience accurately and is intended to encourage clearer communication and accountability moving forward.

Reviewed : 10/09/2025

Comment : In August, 2025,I attempted to purchase a BMW M2 from BMW of Westbrook (Bill Dodge Auto Group). The dealership provided me with a signed build sheet and confirmed the order. I also provided my payment information for the deposit. The next day, I was told that the order could not be processed unless I added a $2,600 option. This requirement was not enforced by BMW's official configurator or the dealer's system, and neither the sales representative nor management flagged it when approving the build. When I asked the dealership to honor the agreement or absorb the additional cost, they declined, offering only to cover part of the sales tax. I filed complaints with the Better Business Bureau and the Maine Attorney General's office. The AG noted they could not mediate since the transaction did not complete, but they have forwarded the matter to the FTC for review. While this particular issue no longer appears with the 2026 BMW configurator, my experience with the dealership was disappointing. Even with signed paperwork, written confirmation, and my payment details on file, they would not stand behind the agreement. I believe they engaged in unfair trade practices. I encourage future buyers to proceed cautiously and confirm all build requirements in advance.

Reviewed : 09/30/2025

Comment : I had two damaged rims which they had fixed rather than selling me new ones,

Reviewed : 09/30/2025

Comment : Staff were very helpful with no added pressure. We would highly recommend to others seeking the line of autos.

Reviewed : 09/27/2025

Comment : Love my new x5 great experience from all who handled my sale

Reviewed : 09/25/2025

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Reviewed : 09/25/2025

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Reviewed : 09/25/2025

Comment : I brought my Mini Cooper for service on the convertable top. I was told after paying 210.00 they could not do the work as it would not be warrantied and I would need to bring it to a mini dealership. You would think they would have advised me of this prior to taking my money.