Reviewed : 12/18/2025

Comment : Honza, gave me great service. He was friendly and very professional. My car was ready in a timely manner. It's a no wait, no fuss experience. I would not my cars [I have 4 BMW's] anywhere else. Thank you BMW of The Woodlands.

Reviewed : 12/17/2025

Comment : Had a great experience taking my vehicle in for service. Very quick and did an excellent job.

Reviewed : 12/16/2025

Comment : Jason and Honza do a great job.

Reviewed : 12/15/2025

Comment : Honza did an excellent job taking care of my BMW. He was knowledgeable, professional, and made sure everything was done right. The car runs great, and I really appreciate the attention to detail. Highly recommend!

Reviewed : 12/12/2025

Comment : Honza is the best!

Reviewed : 12/12/2025

Comment : We trust BMW showroom they give good car for us not even a couple of months smoke coming from Engine we ask what is the reason they said some Engine cover seal broken so oil came outside we need to replace give me price like a $4000 actual price is not even $1000 we have very very bad experience sorry to say like this

Reviewed : 12/11/2025

Comment :

Reviewed : 12/06/2025

Comment : They called me to book appointment, but apparently the booker did not actually book it. But the dealership was able to work me in when I showed up. Lesson learned; call and make your appointment and don’t rely on their outbound call center.

Reviewed : 12/05/2025

Comment : Update December 2025 Nothing works properly since I purchased it in April 2024.
I sent email (which is evidence) to my sale’s rep the next day regarding that the steer wheel was pulling (left). Note: We met around 5/6 pm which I didn’t close the deal until after 11:30 pm (exhausting).

I forgot about it due to family matters out of state (family passed away and process of selling home) and the fact I don’t drive much at all.

When I was able to take the car to the dealership for service (several times) I had to replace 2 tires, fix the wheel alignment and security feature system not working properly (error messages for that and air in tires appears every time I start the car). I now need to replace the other tires but I don’t even have 22000 miles on it yet and have them check the air and security features (enabled and dangerous).

They also told me it was a 2024 which the tag on the key confirms it was but ironically it was a 2023 sold as a brand new car (recalled being told I got the APR rate for new cars due to the low mileage) with less than 9k miles.

I had more problems with this car than every car in my life put together (1st car in 1993). I’ve been loyal to my old dealership for 12 years and to Infiniti for 15 years. BMWs are horrible cars based off my experiences. I normally switch out about every 3 years. I’ll go back to Infiniti or try Lexus. Nissans excellent too. I never had to fix anything major.

Be weary of the recall or warranty notifications.

April 2024
The service rep was punctual regarding timeline for service and my round trip transportation while my car was being service.

He notified me throughout regarding the status of the work to be done and was flexible regarding the timeline to pick me up.

Reviewed : 12/03/2025

Comment : Was in for a windshield replacement scheduled at 10:00. Arrived 15 minutes early. Was told that I was third in line. Why the appointment if the installer can't keep up? The work was excellent. Just need to work on scheduling that doesn't inconvenient the customer 2.5 hours before they start your vehicle