Reviewed : 08/30/2025

Comment : Once again, I brought my vehicle in for maintenance and received excellent service. Honza and Joshua took great care of me and my car, and I really appreciate the welcoming atmosphere and professionalism of the BMW of The Woodlands Service Team!

Reviewed : 08/29/2025

Comment : Zach handled my 30,000-mile service and oil change and got everything worked out on the warranty to perfection.

Reviewed : 08/29/2025

Comment : Quick and easy to schedule appt. Waiting area is packed with snacks and drinks. If schedule with time than can schedule shuttle rides home or the nearby mall.

Reviewed : 08/29/2025

Comment : It's always consistent. I bring my car in for regular service intervals or an issue. They tell me what they are going to do, and you know what, they do exactly that. They always do. They set clear expectations up front and deliver them consistently. I never have drama or excuses. I love driving my BMW. Jason and Bob give me even more of that feeling. I bought the right car and as long as I keep up my part, they will always be there to keep up there part. Great job BMW of the Woodlands. I would buy another one except that would mean me trading in my beloved 750ix. I love driving this car. Thank you again. I do plan on another BTW. Just not now.

Reviewed : 08/25/2025

Comment : Darren did an exceptional job taking care of me during the servicing of my vehicle. Stayed in contact throughout the entire time, and delivered the highest level of customer service. I will be requesting him the next time I get my vehicle serviced at this location.

Reviewed : 08/21/2025

Comment : Excellent BMW service by Zachary and his team. Thx Woodlands BMW!

Reviewed : 08/20/2025

Comment : Gabriel made my visit very pleasant when i came
in for my oil change got me situated real quick

Reviewed : 08/19/2025

Comment : This team is awesome. Nolan is a great sales associate, and Jason is the best when it comes to any service department. Everyone remembers you and greets you. I feel like family when I am there

Reviewed : 08/18/2025

Comment : [Update after business reply] Appreciate Jason reaching out the next business day to understand the situation and offering the solution to pickup/drop-off my vehicle.
This is important to me as I don’t have to invest my time again getting it serviced. Thank you for listening.

[original review]
Dropped the car off for a basic oil service & filter change and it wasn’t completed even after having the car for about 24hrs with no communication of status over the 2 days.

I dropped the car off on Friday afternoon for a simple annual maintenance oil change and filter changes, we agreed it would be ready before 3pm on Saturday. I never received status updates on the vehicle. On Saturday I called at 2:20pm to confirm I could pick it up, I was advised they would followup and call me back. after waiting 40min, I called again for an update. Wasn’t given an immediate answer on status, I was called back at 3:15pm telling me the car was “now going in for service.” Seems like they totally missed my service and the car just sat there all day until I had to followup multiple times.

I needed the car for the evening so I requested the car back immediately and now need to find another location for service. Terrible and unfortunate first time customer experience.

Reviewed : 08/17/2025

Comment : Dropped the car off for a basic oil service & filter change and it wasn’t completed even after having the car for about 24hrs with no communication of status over the 2 days.

I dropped the car off on Friday afternoon for a simple annual maintenance oil change and filter changes, we agreed it would be ready before 3pm on Saturday. I never received status updates on the vehicle. On Saturday I called at 2:20pm to confirm I could pick it up, I was advised they would followup and call me back. after waiting 40min, I called again for an update. Wasn’t given an immediate answer on status, I was called back at 3:15pm telling me the car was “now going in for service.” Seems like they totally missed my service and the car just sat there all day until I had to followup multiple times.

I needed the car for the evening so I requested the car back immediately and now need to find another location for service. Terrible and unfortunate first time customer experience.