Reviewed : 01/12/2026

Comment : Super friendly people who did a great job on my windshield! Love how quick they got the job done.

Reviewed : 10/28/2025

Comment : Quick and friendly service. Fair price. I hit a deer, dropped of my car in afternoon, and had a new windshield the next morning. They even cleaned the glass from the interior.

Reviewed : 10/18/2025

Comment :

Reviewed : 10/03/2025

Comment : Just got my windshield replaced and recalibrated. They were very friendly and helpful and it was finished quicker than expected. When I thought I had a problem with a screen on my dashboard showing the safety cameras, they took a look at the problem and quickly realized it was only an information option option and fixed it.

Reviewed : 09/12/2025

Comment : Great!

Reviewed : 08/20/2025

Comment : The lady who answers the phone in the Medford office is the rudest person ever! We waited all day for someone to call us back and when I called 10 minutes before they closed, she was rude, confrontational and very condescending. If she was my employee I would fire her on the spot for treating customers like garbage! We will not be doing any business with Bill’s Glass because of her. What a horrible first experience with this company!

Reviewed : 07/15/2025

Comment : We had Bill's Glass do several jobs over the past year for our 1960's home in Ashland - and each time we've had exceptional service. The technicians are experienced and offer alternative methods, like fixing - rather than replacing - older items like our 8' sliding glass door - which saved us thousands of dollars. Office staff are helpful and responsive - although occasionally I need to follow up to move things along. Overall, five stars for a local business who charges very reasonable amounts for exceptional work. Thank you!! - Anne Levey

Reviewed : 07/12/2025

Comment : Came here expecting glass service, left with secondhand embarrassment and a reminder of why some people shouldn’t be allowed to speak in public. The tech had the nerve to say, “If you were a man, you’d be laid out already.” Bold words coming from someone who looked like he got lost on the way to middle school and never found his way back.
He gave off serious “my cousin is also my uncle” energy and spoke like he was still working on the alphabet. Shocking he found the door this morning, let alone a job.
And the owner? Imagine the energy of a guy who Googled “how to be alpha” and took all the wrong notes. Walking around like he's 7 feet tall when he's stuck at 4'11". Loud, absolutely miserable, and painfully insecure. You don’t run a business, you run your mouth—and not well.
If you enjoy being disrespected and talked down to by people who peaked in high school, this is your place.

Everyone else: run.

Reviewed : 07/12/2025

Comment : Absolutely Avoid Bill's Glass for Any Auto Needs!

What started as a simple windshield replacement turned into a seven-hour nightmare. I was repeatedly lied to, told my vehicle was being calibrated on-site, only to discover they do some shady stuff. They drove my vehicle downtown without my permission to an unapproved, third-party shop, Southern Oregon Alignment & Calibration. All insurance companies need to be aware because they are potentially paying for work Bill's Glass isn't even performing themselves, billing for services outsourced without proper authorization or disclosure.

During this endless wait, their excuses were a revolving door of deceit: "everything is fine, they're just busy," "I don't know what's taking so long," "we called, they didn't answer," and "should be ready any minute." It was all a string of blatant lies. To make matters worse, after all that wasted time and deception, they couldn't even calibrate the new windshield.

Don't bother waiting in their small office because it's so filthy, it's disgusting. The staff's behavior was appalling. The technicians were rude, and Bill himself was hostile and confrontational. I can't help but feel they believed they could take advantage of me, perhaps because I'm a woman. The two women at the front desk were equally unprofessional and unhelpful, responding to every question with a dismissive "I don't know."

To top it all off, when I expressed my dissatisfaction, the owner, Bill, had the audacity to tell me, "Well, if you don't like it, next time you can take your car to another shop." He certainly took the words right out of my mouth — never again! It's clear Bill has a serious case of "little man syndrome" and it's probably time for him to retire.

Save yourself the headache and frustration—find another glass shop for your vehicle.

Reviewed : 07/01/2025

Comment : Who ever the lady is that answers the phone here is the most unprofessional person we have ever delt with, can't even put it in words that can be listed on this review. If she worked for my business she would be immediately terminated for the way she spoke to us, and we are kind easy to deal with customers. Canceled our appointment and went to Independence and got great same day service.