Reviewed : 04/23/2026
Comment : I don’t often leave reviews, especially bad ones. But, I Have been very disappointed with my Past couple of experiences at both of the Ted Russell Ford dealerships. The only reason I’m not giving this a one star review is because the lady who helped me with scheduling was really nice and was the only thing that helped my experience.
This specific review is for Ted Russell Ford Parkside:
I took my truck in for 3 things: a recall, to ask about possibly replacing a torn splash shield and for The works package.
They did the recall and that must have gone fine, because the Notification is now gone in the Ford app for the recall.
In regards to replacing the splash shield…When I first spoke to my advisor, I Told him that my OEM splash shield had torn Once and I zip tied it back up to get it through until my oil change, and then it tore again. I asked him if Ford or TWS would cover that part since it was obviously very cheap And tore twice. And my advisor said, “ No, Ford won’t cover it and TWS doesn’t cover anything other than Parts for engine, drivetrain, transmission, etc. We have to take it off anyway to do your oil change. Do you want us to just leave it off or do you want It replaced?” I told him if it wasn’t covered, then I would just order a new And more substantial one and put it on when I got the truck back home. So, they did remove the splash shield like they said they were going to, however, they kept (didn’t put back in) the mounting bolts That were used to Mount it underneath the vehicle for me to use when replacing later myself.
As for The Works Package…It is supposed to include tire rotation and pressure check, and I had asked My advisor specifically to rotate my worst tires from the back (Where there is less weight and traction), up to the front, and put the tires with the best traction in the rear. I told him that my worst of the 4, was currently on the rear passenger side. The rotation was clearly never done, because my worst tire is still in the same place (the rear passenger side). The works package is also supposed to include fluid top-off, which was never done, because my wiper fluid Light came on the same day that I Picked up my truck.
My advisor also Said that he would give me a call by 4:30, to let me know if I needed to have someone from work drive me to Ford to pick my truck up, Or if they had an in house driver to either pick me up Or to Drop my truck off to me, and I received no such call. I finally found someone at work around 5:45 who could drop me off. And we arrived at 6:02, and almost Missed the window to pick my truck up at all.
When my advisor went down to the lot to pick my truck up and bring it back up, The driver seat was never adjusted back and was pulled all the way up to where I could barely get in-and I’m not a big person (this may seem petty, but, is just another detail that Ford needs to pay attention to for better customer care). And Lastly, upon inspection of the truck and hood, there were grease and oil fingerprints all over the Oxford-White hood and the driver side fender panel.
So in summary, “Come on Ford, you can do better than this!” These are customer service details that need to be addressed. When you take your vehicle into a Ford dealership for service, it should consistently feel like a higher level of “top of the line” premium service and care, that you can’t expect from any other mechanic shop. I have left there the past 2 times feeling quite the opposite. And this last service left me questioning, “if they didn’t do the tire rotation, the fluid top off, put mounting hardware back in, didn’t follow through on the courtesy pick-up or drop-off phone call… What else did they miss? And what else did they just breeze through that was supposed to be included in my service and was never done?
I have a service scheduled for next week, and I am going to give them the opportunity to redeem themselves. If they do, they will gain a loyal customer for life. If they don’t, And I have a Similar experience to the last two, they will probably lose my business for good.