Reviewed : 05/13/2025

Comment : I wish I could leave zero stars. The customer service is horrible. I will never buy a Ford again. I have complained so many times and no one communicates. Never in my life have I ever experienced such awful customer service. Don’t bother calling me because I know you’ll start blowing up my phone now after I leave a negative post

Reviewed : 05/09/2025

Comment : Had work done on our 1997 Ford F250 and the service rep, tyler, was very kind and professional and explained everything thoroughly before we approve the work and again afterward before we paid. Was good enough to help us decide whether or not to have extra work done now or could wait till later, which we appreciated!

Reviewed : 05/09/2025

Comment : Great service, came to my work to do recall notices. Saved me a lot of time

Reviewed : 05/09/2025

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Reviewed : 05/08/2025

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Reviewed : 05/07/2025

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Reviewed : 05/04/2025

Comment : Update to my post may 4th 2025
After my terrible experience Serbice manager Mike who reached out and cleared all the mis understanding and issues related to my truck. He did step in and worked with Ford on warranty issue and able to take care of tge cost related to transmission. After 6 weeks at the shop he stepped in to get the necessary attention and repair. I have to say, this really made me change my earlier negative experience to positive with Ted Russell Ford -Parkside. This may also win them a future purchase opportunity. I am glad Mike stepped in as service manager and squared away all the issues. I do not have my truck yet but I am hoping to receive it week of May 5th. Thank you Mike for taking care of all the issues and cost related to warranty. Kind regards

Reviewed : 05/03/2025

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Reviewed : 05/02/2025

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Reviewed : 04/30/2025

Comment : Mat, service representative, dude you are the best. Always ask for him.