Reviewed : 04/01/2025

Comment : Customer service was great, took my car in for a checkup and an oil change and they told me it was good to go, unfortunately it broke down on the highway the day after so I suppose it wasn t good to go

Reviewed : 04/01/2025

Comment : I had a minor quality issue with my 2022 Ford Bronco (small crack in the vinyl seat bottom) that they took care of under warranty. No hassles, no worries. They scheduled an appointment after the part arrived (it was back ordered for several weeks, not their fault). I went in to drop the vehicle off, they had a loaner (a nice, practically new, 2024 Escape) ready for me. It took a couple days, but it was handled very well - start to finish. Quality of the work done was great as well. Looks like new again. We bought the vehicle there a couple years ago, and have been very happy in every interaction (sales and service).I had a minor quality issue with my 2022 Ford Bronco (small crack in the vinyl seat bottom) that they took care of under warranty. No hassles, no worries. They scheduled an appointment after the part arrived (it was back ordered for several More

Reviewed : 04/01/2025

Comment : I purchased a 2025 F350 today and could not have had a better experience! Alvin was my salesman and very professional, attentive and knowledgeable. The sales manager, Jason, was very accommodating in getting the deal to the finish line. And Donny in FI was great handling all the paperwork in an organized and efficient manner. They had me in and out in 30 minutes!I purchased a 2025 F350 today and could not have had a better experience! Alvin was my salesman and very professional, attentive and knowledgeable. The sales manager, Jason, was very accommodating in getting the deal to the finish line. And More

Reviewed : 04/01/2025

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Reviewed : 04/01/2025

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Reviewed : 04/01/2025

Comment : This Ford service department is awesome ! Zandy is always very nice and knowledgeable.

Reviewed : 03/28/2025

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Reviewed : 03/27/2025

Comment : I ve tried to speak with someone from Ted Russell Ford for 4 days and have left messages for 4 days and no one has called me back! I m just wanting to know if my vehicles warranty is still in effect or if it s expired! I finally got my questions answered! Thanks a million Joe!

Reviewed : 03/26/2025

Comment : This place rocks! The customer service is top notch. They treat you like family and take care of all your needs. They are fair and honest and respectful. They earned my loyalty. Calvin is great! You just can t find this type of detail to customer service anymore!

Reviewed : 03/26/2025

Comment : I ve been buying vehicles from Ted Russell for years. And they have always treated me with kindness. Always eager to accommodate me if I need service quickly or need different delivery options that meet my hectic lifestyle. They make buying a car fun again.