Reviewed : 05/01/2026

Comment : Kendra was great to work with. She was respectful of my budget, friendly and knowledgeable. Highly recommend this dealership.

Reviewed : 04/29/2026

Comment : Lancer was excellent. He was knowledgeable about the vehicle and gave me some good tips when I was buying my Tacoma. He was patient and personable as was Garrett(unsure of spelling) in financing. Lancer even offered me popcorn and water! Overall it was a good visit and I was able to drive off the lot with my new truck after only about 2 hours! Highly recommend!

Reviewed : 04/28/2026

Comment : I visited Bill Dube on a Sunday. I absolutely needed to buy a car that day so I was quite prepared and accustomed to the process.
Kendra helped me and she was awesome. They were very short staffed at the time but she was friendly, professional, and always calm.
Devon was also easy to talk to and down to earth. Although I agree with another reviewer that a lot of time is wasted on trying to sell extra, unneeded "add ons."
Overall I had a great experience. Thank you for meeting my expectations!

Reviewed : 04/26/2026

Comment : I had a very frustrating experience with Bill Dube Toyota over the past two days.

Yesterday, I visited the dealership in person and was left standing around without being greeted or assisted for an extended period of time. It did not feel like my time or business was valued at all. I eventually interacted with a salesman named Daryl, but the overall experience still felt disorganized and lacking urgency.

Today, I followed up by calling to discuss pricing on a vehicle I was seriously interested in. I spoke with the sales manager, Michael (or at least I believe that was his name), and the interaction was extremely disappointing. I explained that I had received a competitive quote from another dealership and was simply looking to see if they could match or come close. Instead of even taking a look at the quote, he was dismissive and uninterested, and essentially told me to go with the other dealer.

I understand not every dealership can match every deal, but the lack of professionalism and willingness to even engage in a conversation was surprising. I was ready to move forward on a purchase, and this experience completely turned me away.

Reviewed : 04/18/2026

Comment : From the start of just walking in, Kendra Kersick was personable, friendly, honest and only cared about one thing, making sure I found what I loved! She was patient and understanding, always circling back to my wants/needs as a customer and absolutely NEVER pressured me. I ultimately went with another brand of car, otherwise I would have purchased a vehicle only from Kendra. General manager Emily Gray was also amazing to work with, even encouraged me to take a vehicle home overnight to make sure I truly loved it and wasn?t upset at all when I found that I didn?t love it, only wanting to make sure I found the vehicle I wanted. 10/10 would recommend working with Kendra and Emily again, and plan to in the future when looking for vehicles for my teenagers because I know they?ll take care of us.

Reviewed : 04/15/2026

Comment : We had been looking for a vehicle for about 2 months when we stopped by Bill Dube Toyota. We came in thinking a hybrid/EV was out of reach on our budget and weren't very hopeful about actually finding a vehicle that met our needs. However, the team took the time to understand what we actually needed and walked us through options we hadn?t considered, including rebates we weren?t aware of that made a new electric vehicle unexpectedly affordable. They were incredibly knowledgeable about EV ownership, patient in explaining everything, and never pushy. Special shout out to Kendra and Tyler for making the process easy and not stressful (like many of my previous car purchases have been).

Reviewed : 04/13/2026

Comment :

Reviewed : 04/04/2026

Comment : Everyone was amazing, Brian Doyle thanks again.

Reviewed : 04/04/2026

Comment : 1 star ? Terrible experience, dishonest sales tactics, and price gouging

I had an extremely disappointing experience with Toyota Dover during the COVID-19 pandemic in 2022. They were charging an outrageous $5,000 markup over MSRP for the base model RAV4. That?s pure price gouging, taking advantage of supply shortages to rip off customers.

The salesperson, John, was completely dishonest. He misrepresented pricing and tried to pressure us into a bad deal. When we asked about securing a better interest rate (a perfectly reasonable request), another sales team member openly mocked and laughed at us. It was unprofessional and humiliating.

This dealership is clearly not interested in building relationships or treating people with respect. Toyota Dover only cares about profit ? not honesty, not customer service, not integrity.

Do yourself a favor and take your business elsewhere. There are far better Toyota dealers that won?t lie to you or laugh in your face.

Reviewed : 03/27/2026

Comment : After horrible, and I mean a HORRIBLE 7 months, 4 new cars later, 3 dealerships later, upside down on price, this place nailed it. Cars sales have a bad reputation and rightfully so when you are not transparent, lie, and sales 101 can?t even be accomplished.
Everyone here at the family owned Bill Dude Toyota has knocked it out of the park with the buying process. They have an old school hand shake feel which seems to be a forgotten genuine way of doing business - honest.
Started with Brian is sales ?? well done with getting things going- thank you! Everyone else was great all the way to end with Emily - what a gem.
Wifey is now happy with the new 2026 Rav4. Can?t go wrong with Toyota!

*Note: other dealerships to STAY AWAY from: Volkswagen Rochester, Lexus Bedford, all other dealer ships that are owned by Kaplan Auto Group ??????
Good luck everyone.