Reviewed : 01/28/2026

Comment : I had a deeply disappointing experience with Service Manager Alex Pinto and Manager Patrick Demers. I brought my 2017 Sportage in for a specific Theta 2 Class Action diagnostic and gave explicit instructions to perform ONLY that test. Instead, they ignored my instructions, performed unauthorized work, and billed me $384.68 for diagnostics that didn't even meet the class action requirements (failed to do the KSDS bearing clearance test). When I disputed the bill, management became hostile. Patrick Demers threatened me with immediate storage fees, and they refused to release my vehicle to the AAA driver until I paid for the unauthorized work. I was forced to pay under duress just to get my car back. I have filed a formal complaint with the BBB and the Maine Attorney General regarding these predatory billing practices and violations of the Maine Unfair Trade Practices Act. Stay away if you value honest service and consumer rights.

Reviewed : 01/14/2026

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Reviewed : 01/13/2026

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Reviewed : 01/09/2026

Comment : Ethan was amazing, made the process of purchasing a new vehicle very smooth. Was very receptive to needs required to make purchase quickly. Bought my first Kia Soul from Bill Dodge and now my second Kia Soul. Would recommend Bill Dodge for any new vehicle purchases.

Reviewed : 01/07/2026

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Reviewed : 01/07/2026

Comment : I came in on a freezing cold evening just to look at a car, and Nadia immediately came out to greet me. She let me test drive the brand-new car I was interested in and made the entire process incredibly easy and comfortable. I never felt any pressure to make a decision. But of course, I ended up falling in love with it.

We reconnected two days later and handled everything quickly and seamlessly via text, which I really appreciated. Nadia worked closely with Kayla to get me a better price without it ever feeling awkward or uncomfortable. I wasn’t able to pick the car up that day, and to my surprise, the next day the price actually improved due to rebates. They were completely open and honest about it and saved me even more money.

Pickup was fast and stress-free, and Nadia even stayed late to walk me through all of the car’s features, which truly meant a lot. Overall, this was an amazing experience. As a woman, it was so refreshing to work with other women in this deal. I felt zero pressure the entire time and loved being able to secure my deal through texting. We’ll see how the car does, but I would 1000% come back just to work with Nadia and Kayla again!

Reviewed : 01/01/2026

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Reviewed : 12/21/2025

Comment : Alec was a low key low pressure guy to work with. We appreciate his availability and the ease in which he made the purchase process.

Reviewed : 12/21/2025

Comment : Bill Dodge Kia was amazing to work with. Our sales person Alec was very informative…knew his stuff! It was a no pressure atmosphere that made buying our Telluride easy with no stress. A fun experience actually:) Plus I got an amazing deal with great financing through KIA. Go to Bill Dodge Kia for a no hassle great deal.

Reviewed : 12/18/2025

Comment : Ethan in Sales has been truly amazing. He helped us every step of the way. Chris the finance manager was great as well. I am so happy with my car.