Reviewed : 04/16/2025

Comment : I brought my Kia Optima in for a Maine State Inspection (This is a Turo Rental Car). The service rep calls me and tells me I need new rear brakes and new tires and quoted me $600 for the rear brakes. I let the rep know the tires are brand new and the brakes were completed last year. When I arrived to pick up my car, it had a new sticker on it. I asked why the sticker if it needs new brakes and tires and he says they made a mistake and both are good to go. To me this seems pretty questionable. I let the service rep know we also need the mechanic to sign-off on a form for Turo (rental platform) that the car is safe to drive as Turo asks for this each year. The rep tells me that Kia does not allow that. For me that is also very questionable. A reputable repair shop should have no issue standing by their work and signing a safety form that states the car has been deemed safe to drive after they just put an inspection sticker on it. When I asked the manager why? (I think his name was Bob) he just stated he does not have to let me know that information. There is no difference between this safety form and the inspection that was just completed, so an explanation would be appreciated as to why they won't sign a form stating that they completed an inspection and the car is safe to drive. We had been coming to this shop for 3 years and just bought a new car with Bill Dodge last summer. I am now questioning that decision as well, and see why they have a 2 star rating here on Yelp. We had a couple other minor issues along the way, but this was the one that has been the biggest inconvenience for us. If you utilize Turo, Uber or Lyft etc. the manger mentioned these cars are not welcome there as an fyi! They will not tell you why.

Reviewed : 03/20/2025

Comment : The manager was very helpful and honest about what I needed.

Reviewed : 03/11/2025

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Reviewed : 03/10/2025

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Reviewed : 03/10/2025

Comment : The work was done within the promised time-frame and the service manager applied all possible discounts to my bill. My only complaint is that it takes about a month to get a service appointment.

Reviewed : 03/10/2025

Comment : Jon and his team to excellent job and workmanship, and on time with the job being completed on my car.

Reviewed : 03/10/2025

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Reviewed : 03/10/2025

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Reviewed : 03/10/2025

Comment : I always get great service

Reviewed : 03/06/2025

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