Reviewed : 04/04/2026

Comment : Nice waiting area. Miss the printout that use to show condition of vehicle. New electronic form is non descriptive.

Reviewed : 04/02/2026

Comment : The service was better than we expected. The technicians were very knowledgeable, efficient and great communicators. Great work and no mess left behind. Thank you

Reviewed : 04/01/2026

Comment : Eliseo is my service guy at Big Star Ford. He is always polite and courteous. He makes sure my car is clean and on time. I really appreciate that he keeps me informed about the needs for my vehicle. I recommend Eliseo for service and Big Star Ford as your friendly car dealership.

Reviewed : 03/28/2026

Comment : Had my car for two weeks and I told them I needed my car on a certain day and they did everything on that last day.

Reviewed : 03/19/2026

Comment : Big Star always does a great job. They are very thorough and make auto maintenance a breeze. Their customer service is top notch.

Reviewed : 03/18/2026

Comment : My fuel system and coolant flush took just 48 minutes (7am appointment). My vehicle was washed and dried afterward. I'm always treated with respect, service explained, I have been a customer for 6 years and will continue bringing my vehicle here for service.

Reviewed : 03/11/2026

Comment : My service experience at BigStar in Houston was excellent; as it has always been since my purchase in 2024.

Reviewed : 03/07/2026

Comment : Loved the communication & the staff, namely David Palmer! He kept me informed throughout the process

Reviewed : 03/02/2026

Comment : Oil change and tire rotation quicker than anticipated. They don't physically check on air filters and cabin filters. They go by mileage.

Reviewed : 03/01/2026

Comment : I've been taking my SUV to Big Star Ford since I bought it new 6 years ago. I'll continue to take her there until the wheels come off.