Reviewed : 03/21/2025

Comment : If you are looking for a GMC or Buick go see this awesome guy Alex R. he will definitely hook you up with your next ride!!!

Reviewed : 03/16/2025

Comment : 2 weeks ago my Husband drove fom Seabrook where we live going to Baytown he hit something on 146 so he keep driving than he found out his break where not working finally he made it safe we'll anyway so they took his Truck to GMC he called couple times each time oh we had no chance to look Truck or we had have to order Part but never again so disappointed took so long and all there excuses2 weeks ago my Husband drove fom Seabrook where we live going to Baytown he hit something on 146 so he keep driving than he found out his break where not working finally he made it safe we'll anyway so they took his Truck to GMC he called More

Reviewed : 03/15/2025

Comment : Dustin truly went above and beyond for me today! He let me know about rewards that I accumulated which I had no clue about. He made sure I got the best deal and that my car was spotless once I got it back. I was losing hope in this dealership until encountering Dustin!

Reviewed : 03/09/2025

Comment : Do not do business with Big Star Buick GMC. They advertise one price for their vehicle. However, when you begin the purchasing process they counter with a higher price then the back and forth negotiations. Finally you negotiate to the internet price and then they will add $4,000 to the final price. The $4,000 is in addition to the tax, title, and license fees (which everybody knows you must pay). YOU WILL NEVER PAY THE INTERNET PRICE SO DO NOT WASTE YOUR TIME. They will come up with some story about how you do not qualify for the dealers' savings, etc. I assure you, you will not pay for what they advertised on the internet. SAD and very dishonest. We were ready to purchase a truck that day.Do not do business with Big Star Buick GMC. They advertise one price for their vehicle. However, when you begin the purchasing process they counter with a higher price then the back and forth negotiations. Finally you negotiate to the More

Reviewed : 03/04/2025

Comment : These guys are really good at the bait and switch tactic. They falsely advertise available trucks to draw customers and say oh that truck sold this morning . Very sneaky! They re incentives aren t bad, but they are making it up with low trade in values. Don t recommend buying here unless you don t have a trade in.

Reviewed : 03/01/2025

Comment : Don t buy used GM trucks or cars from this place I recently got one and it has only been 2 months and it already has check engine light on /ESC light and service brake light one I use the truck for work and back home and just like that it messed up . Took it to get check and all they said that it was loosing fuel and that they will need to tear down the whole engine to check what is wrong with it so now I am going out of my way and buying parts to do repair on my own but yet engine has warranty on it and they caint do nothing to help me .Don t buy used GM trucks or cars from this place I recently got one and it has only been 2 months and it already has check engine light on /ESC light and service brake light one I use the truck for work and back home and just like that it More

Reviewed : 03/01/2025

Comment : Been bringing my truck here for service for 2 years. Was quoted an oil change by service over the phone for $79.99 because our prepaid options ran out. Scheduled the appointment and when I arrived the price was $120. The rude service lady said their call center must not have had the right info but the oil itself is $100. Then why do you push a package of 3 changes for $170??? Didn't offer any resolution, basically said pay or leave with her attitude.We had set the time to talk to a sales rep about a possible trade while we waited for our servicing but now we're never coming back. $40 oil change increase within a week from scheduling is CRIMINALBeen bringing my truck here for service for 2 years. Was quoted an oil change by service over the phone for $79.99 because our prepaid options ran out. Scheduled the appointment and when I arrived the price was $120. The rude service lady More

Reviewed : 03/01/2025

Comment : My sales rep was Anthony, but I don't want to limit this just to the sales rep because the entire crew that worked on my 2021 GMC Sierra 1500 was absolutely amazing. I work out of state a lot and as we're wrapping up the project in Laporte, my truck's reverse lights and camera stayed on causing my cruise control to malfunction. Being from out of state (Louisiana) I was unable to take a loaner back home, I'd hafta stay within 50 miles. Anthony scheduled an uber, who took me to the nearest Enterprise where I can rent a vehicle (they had no loaners available) and when I went to pay the uber guy, he told me, "Oh you're good, they already paid for it!" I was able to get a rental for a few days. Upon time for me to pick up my truck, Anthony walked me down on everything that the mechanical crew (s/o to that crew, the unsung heroes!) He told me they had never encountered this problem before, the part they needed was already in stock which saved me a couple hundred dollars and all I paid for was the labor and oil change. Closing out a project meant that I had very limited funds as i didn't have a check coming in but the savings that they helped me with allowed me to stay in budget when picking up my vehicle. I am now on my way back home to Louisiana and this wouldn't have happened without Anthony and the amazing mechanics at Big Star GMC in Baytown...I don't care what any other review says, this is my personal review...I will be using them again when our next project starts in Texas City! Thank you, Big Star, Baytown!!!!My sales rep was Anthony, but I don't want to limit this just to the sales rep because the entire crew that worked on my 2021 GMC Sierra 1500 was absolutely amazing. I work out of state a lot and as we're wrapping up the project in More

Reviewed : 02/27/2025

Comment : I brought my 2019 GMC Canyon in for a check on the transmission stuttering when shifting. My truck sat in the Big Star parking lot for 2 week with no service performed - I finally cancelled the service and picked up the vehicle. And was charged $195 for a vehicle inspection by a mechanic. I've been bringing my truck to Big Star service for 5 1/2 years with no issues, but this latest visit will result in my never coming back. John Harris was my service coordinator, and he was very nice when I dropped off the truck, but during the 2 weeks he failed to return my phone calls and emails - a few emails he did reply to but after at least a day. Poor communication with the customer. And when I picked up the truck he didn't apologize - didn't say a word. I'm telling everyone I can about this terrible experience, recommending they don't do business with Big Star.I brought my 2019 GMC Canyon in for a check on the transmission stuttering when shifting. My truck sat in the Big Star parking lot for 2 week with no service performed - I finally cancelled the service and picked up the vehicle. And was More

Reviewed : 02/23/2025

Comment : Worst experience buying a car!!! Be careful when you make it to the finance department. Honestly go through your bank get the info and give to your bank so they can send them their check or wire. Ask for a payout price. The sales team and staff were great however the sharks were the finance department when they tell you lies and sell you junk you didn t want but tell you that you need it otherwise your payments will be expensive.Worst experience buying a car!!! Be careful when you make it to the finance department. Honestly go through your bank get the info and give to your bank so they can send them their check or wire. Ask for a payout price. The sales team and More