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Big Star Buick GMC

4411 I-10 East
Baytown, TX 77521

Tel: (281) 424-6500
Hours: M-F: 07:00:00 AM - 06:00:00 PM
Sat: 07:00:00 AM - 02:00:00 PM Sun: Closed


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Page 1 of  48
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1 Reviews

Baytown, TX

Comment : Big star does not get my business if it weren’t for Joseph. Just want that to be clear. Never met a more customer focused sales rep at any dealership like him. Any time me or a family member or friend are in the car buying business, we will only shop here and only if Joseph is on the other side of the table. He made the experience as smooth as can be. The only thing Joseph could have done better is convince me to buy another car that same and I might have said yes. Honestly he’s a great rep. And big star should be eager to keep him on for as long as he wants to be there.

1 Reviews

Baytown, TX

Comment : I took my truck in for a simple oil change, and after asking, the maintenance department cleaned my throttle body. After that, my truck started having issues, and things just went downhill. I ended up having to get my transmission rebuilt, new throttle body which they assure me was not the problem. None of this should have never happened. What should have been a routine visit turned into a very costly and frustrating experience. The manager Chris Jack never returned my calls after I left voice mail.
This was completely unacceptable, and I will never go back to this dealership. If you value your vehicle and your money, I strongly recommend looking elsewhere for service.

1 Reviews

Baytown, TX

Comment : Yesterday, 8/13/25, my car shut down. Car shut off the. went in neutral and the transmission light came on. It will not crank and i had to have it towed to the dealership. The person assigned to my case, Joe, was wonderful and very attentive. I asked for a loaner car because I do not have a way back-and-forth to work and I was told they did not have one. I was also told that they would get my car in as fast as I could. No date of service. Just, you have to wait and we will let you know.

A few years back, there was a minor repair made to my car at Big Star and there were accidental damages made by the mechanic. My service Contacted that time was 100% wonderful, I was given a loaner car, and they fixed everything perfectly.

Not exactly sure what happened between a minor issue on the back of my car and my car Having total mechanical failure while under warranty. Then being told there are 25 loaner cars that we have and all of them are out. We can’t give you a loaner. $40,000 plus dollars paid for my car to crashout approx 3 years in, leaving me stranded.

Been at GMC girl all of my life. Not sure if I will continue to be.

Be warned.

Amy

1 Reviews

Baytown, TX

Comment :

1 Reviews

Baytown, TX

Comment : I am writing to express my disappointment regarding the “service” I received at your dealership during my recent visit.

I initially called to schedule an appointment, where I discussed issues with my vehicle’s Rear lights going out, alongside mentioning the recall. The representative I spoke with assured me that the lights were indeed covered under warranty and that I would not incur any charges. Additionally, I scheduled an oil change for my vehicle for Thursday.

Upon dropping off my vehicle last Wednesday, I was surprised to learn that the lights were not covered after all, though I was informed that there would be communication with GMC. I followed up on Friday and was promised an update but found myself without any news when I returned by the dealership on Monday (5 days later). To my dismay, the oil change, tire rotation, and wash had not been completed, and my car was still sitting in the parking lot.

Furthermore, I was quite taken aback by the interaction I had with a staff member who, unfortunately, was quite rude and made some sarcastic remarks during my visit. This behavior is not what I expect, especially as a returning customer who has purchased five vehicles from this dealership in the past.

Regrettably, my experience has led me to decide that I will not be returning to your service department in the future, nor would I feel comfortable recommending your dealership to friends and family.

1 Reviews

Baytown, TX

Comment : BUYERS BEWARE!!!
I’ve been searching for a Sierra EV for a couple of weeks now. Yesterday, I found what looked like a great deal from a dealer about 1.5 hours away from me. After filling out their online form, the price actually got better — it dropped from $71,505 to $70,505. I scheduled a visit for today, Saturday 8/9/25.
This morning, before making that 1.5-hour drive, I called to clarify some questions. The day before, a sales rep (Sammy) had told me the $7,500 EV tax credit is applied at the time of purchase — but he wasn’t 100% sure and said he’d get me an answer before my appointment. Later, a different sales rep (Alex) called and told me the tax credit is something I would have to file for with the IRS at the end of the year. After hanging up, I went online and read mixed information about it.
So today, before driving there, I called again to get a definite answer from someone who actually knew. Finally, I was told that the tax credit is taken off at the time of purchase — so off I went.
The website, after filling out the form, showed a pre-tax price of $70,505, and I was told I qualified for three additional incentives/rebates:
$7,500 EV tax credit
$1,250 Costco Executive Member discount
$250 Non-GM 2011 or newer vehicle owner incentive
That brought the pre-tax price down to $61,505.
After test driving (which, by the way, had to be done in the salesperson’s personal vehicle because the test-drive unit was in limp mode with a fault), we came back inside.
While discussing options, I told Ben the color I really wanted was Thunderstorm Gray. He told me GMC had stopped producing and selling that color. That sounded strange because it’s still listed as an option on GMC’s own website. To be sure, I later called three other GMC dealers — all confirmed the color is still available. Red flag #1: If they’re willing to lie about something as basic as a paint color, what else are they willing to mislead you about?
Ben then took my information and went into a closed-off room to “work the numbers.”
When he came back, the first thing I noticed on the printout was that their “starting price” was actually $69,505 — even lower than the $70,505 I had been quoted online. But somehow, after supposedly applying my incentives, his “final” number was $79,505 after tax. I was shocked — that’s an $18K difference between my pre-tax expectation and his post-tax price. Red flag #2.
I asked to take a picture of the printout so I could review the numbers. He refused. Red flag #3. If there’s nothing to hide, why not just say, “even better, I’ll make you a copy”?
At that point, I got up and left. There’s no way $18K is just taxes and normal fees.
I texted Ben asking for a breakdown of the $18K difference. He said I didn’t qualify for a “Healthy discount” because I’m not a GM supplier employee. I replied, “So this GM supplier discount is worth $18K??” He avoided answering directly and said, “If you find another dealer beating my deal, I’ll price match.” I told him I still wanted a breakdown of the numbers.
He eventually admitted there is a $4K charge for something I never ordered, the so-called Big Star Protection Package (windshield PPF, window tint, wheel locks, etc.). Red flag #4. When I said I never ordered it and wanted it removed, he said it’s “not optional” and is “done to all vehicles to protect the investment.”
Even with that overpriced, mandatory add-on, we were still missing over $10K in unexplained charges. This makes it clear that the advertised price is never actually achievable — it’s just bait to get people in the door. When I called him out, he claimed it was all listed under “details” on the website. I checked — another lie. Red flag #5.
To make matters worse, after several texts asking Ben about the remaining price difference, I was completely ignored — proving that once you challenge their inflated numbers, they drop you.
Cash offer? No difference. Advertised price? Not real.
They cost me a full afternoon, don’t let them do it to you.
Next stop is BBB, Dealerrater, cars, Edmunds and email to Ms. Barra & Mr. Reuss.

1 Reviews

Baytown, TX

Comment : Damon was such a big help during my process. He answered all of my questions & was a very genuine sales person, not pushy at all, which I enjoy! I would recommend anyone here.

1 Reviews

Baytown, TX

Comment : Everyone was very helpful and truly cared. I can’t complement them enough!

1 Reviews

Baytown, TX

Comment : Went in and got exactly what I wanted. Huge shout out to Brian!! 10/10 experience!

1 Reviews

Baytown, TX

Comment : Great customer and sales. Definitely recommend. 2nd vehicle I have bought from there. Best price in Houston area.

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