Reviewed : 04/29/2026

Comment : My appointment was scheduled at 12:30 and the car wasn't ready until about 2:45. It shouldn't take over two hours to do an oil change. And no one could be bothered to even look at a problem with the movement of the driver's seat. I was told that would have required another multi-hour appointment. Very disappointed in the decline in the quality of service at Berlin City.

Reviewed : 04/29/2026

Comment : if I could rate zero stars I would do so. Absolutely the worst service experience ever. An over zealous "high level" service tech recommended $5000 worth of maintenance on my truck. I declined much of the work but needed to allow some of it so I could get an inspection sticker. The service rep I was dealing with had them perform ALL the recommended work. No updates provided to me during the process. No formal estimate I needed to sign off on. They just did whatever they wanted. He then charged me even more than they estimated. $7000 total. He pretended he never heard me say not to perform certain work. He also lied and told the service manager I said "do everything". I was expecting 3500 to 4000 total and ended up paying $7000. Had to pay it because they had my truck. Worst part is the service rep put his hand up in my face while telling me this was all my fault. Service manager was spineless and no help at all. They had my truck for a full day and a half while all of this unfolded. Be wary of this place, be very careful. I'll avoid identifying individuals to keep this somewhat civil. No more visits to Berlin City Portland for me. No more Toyota vehicles for me either. I cannot reward this type of predatory behavior.

Reviewed : 04/27/2026

Comment : Bought a car with Justin, he was super transparent and helpful!! . Brent was great too.

Reviewed : 04/27/2026

Comment : Only there for free scheduled maintenance. Tire rotation. They noticed that my inspection was due and offered to get it done. Never happened. Frankly not surprised.

Reviewed : 04/23/2026

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Reviewed : 04/22/2026

Comment : That was the easiest buying of a car that I have ever experienced, thanks to your staff, Rachel King, Sales Associate, and Brent Weldon, Finance Department. They were both stellar in their assistance, knowledge, friendliness and competency. And at the ripe old age of 80, I have had a multitude of experiences buying a car! Thanks, Rachel and Brent and thanks Berlin City Toyota!

Reviewed : 04/21/2026

Comment : I asked for pictures , got a video which was nice but wasn’t shown the big scratch that was on the body on passenger side of pickup, also the ding in the door that looked like they tried to fix it up and it was a very poor job, It should have been shown to us since we couldn’t make it down in person and Berlin City should have offered to fix it before delivering to us. Other than that we love the pickup.

Reviewed : 04/21/2026

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Reviewed : 04/21/2026

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Reviewed : 04/16/2026

Comment : Excellent to work with. No run around. Will stop here first for my next vehicle!