Reviewed : 05/02/2026

Comment :

Reviewed : 04/29/2026

Comment : We had a great experience at Berlin City. First, we were afforded a deal that was way ahead of a competitor that we had used for over 30 years. Everyone was so personable and we want to commend both Adam and Albert.

Reviewed : 04/28/2026

Comment : The Kia Service folks where very helpful and suggested that I should get oil change since it is free and the service warranty expires within few months.
Cost of Inspection was very very reasonable ($35).
I would go there again.

Reviewed : 04/26/2026

Comment : I liked how I was treated well and respected. I was kept informed and felt valued as a costumer and person

Reviewed : 04/23/2026

Comment : Terrible experience with this dealership. I will not ever be back and certainly would not recommend to anyone. The salesman was so unprofessional, the place was extremely disorganized and I have been waiting over 3 weeks now for follow through on something still owed to me. I have emailed, called and sent text and no one seems to respond. They certainly responded quickly before my purchase!!!

Reviewed : 04/21/2026

Comment : I purchased my vehicle from Berlin City Kia less than a year ago, and my sales experience was excellent—which makes this situation even more disappointing.

I recently returned for an oil change, tire rotation, a recall repair, and a check engine light diagnosis. Before any work was done, the dealership completed an inspection—which I have documentation of—and the windshield was noted to be in perfect condition at that time.

Because a required valve was not in stock, I was given a rental vehicle since I live about three hours away. However, I was explicitly warned that the rental must be returned clean and smoke-free or I’d face a $300 cleaning fee. When I got into the first rental they brought out, it smelled strongly of smoke. This was only acknowledged after I said something, which was concerning given their strict policy. They did switch me into another vehicle, which I really did appreciate after I said I was concerned being blamed for the smell when I brought the rental back.

When I returned the new rental, it was clean and full of gas. The service manager, Pat, inspected it thoroughly and confirmed it was in great condition.

The real issue came when I went to pick up my own vehicle. There was a crack running from the bottom corner to the middle of the windshield—damage that was absolutely not there prior to service and contradicts the inspection report I have on file.

When I brought this to Pat’s attention, he went to speak with the technician who worked on the car. The technician admitted to noticing the crack later on after working on it but chose not to report it. Despite this, Pat’s response to me was simply, “things can happen when on the lift, call your insurance.” No apology, no accountability, and no effort to make the situation right.

That response alone is unacceptable—but knowing that the damage was noticed and not disclosed makes it significantly worse.

I strongly urge anyone considering service here to document the condition of their vehicle carefully before leaving it. While my initial purchase experience was great, this level of dismissiveness and lack of integrity in the service department is deeply concerning.

I hope someone from corporate takes this seriously, reviews what happened, and addresses how situations like this are handled—because this experience has completely changed my perception of the dealership.

Reviewed : 04/21/2026

Comment : DO NOT DO BUSINESS HERE! THE SALESMEN AND FINANCE MANAGER WILL SCAM YOU. TELLING YOU FREE ADD ONS THEN YOU SEE $$$ more, for protection youd never use. Absolutely absurd how shady this dealership is and I'll be filing complaints to their corporate office. The bank I used even said they are flagging the dealer to not work with them.

Reviewed : 04/17/2026

Comment : I received excellent service and Jonathon was outstanding to work with. Thank you to the tech who handled the repairs, quality work!

Reviewed : 04/16/2026

Comment : Quite possibly the worst repair shop and dealership in I have ever dealt with. Brought my car in for warranty service. I needed the wheel bearing replaced and my cam carrier case is leaking.. insurance approved the work but the shop "didn't want to remove the motor" so my vehicle is still leaking. I also asked them switch my tires, apparently a tire swap doesn't include an alignment... So my car is pulling extremely hard to the right , I called to ask if they did an alignment when they swapped my tires, apparently an alignment is something I have to ask specifically with the tire change, never experienced that anywhere else... My car was there for 8 days and all they did was change the wheel bearing, I had to wait an additional hour in the lobby while they switched my tires. I have never dealt with such a shiesty shop trying to squeeze every penny for the least work possible. Took 8 days so they could rack up the insurance charge against the rental vehicle that I had to trek back to the dealership a day after I dropped my car off. I suggest going else where, place is very unprofessional.

Reviewed : 04/16/2026

Comment : The work was completely satisfactory