Reviewed : 04/09/2026

Comment : I was told by regular auto shop that the clicking noise I was hearing was possibly a transmission issue. I had use Benchmark in 2012 and had a wonderful experience so I knew who to call. Mitch was great. Not only did they find the issue, a broken bracket on cover under car, he had it fixed at no charge. It was much appreciated as I had already spent a good amount on other repairs. If you are looking for an honest business, go see Mitch at Benchmark Transmission.

Reviewed : 03/04/2026

Comment : This was the first visit to Christian Brothers Automotive Westinghouse Road. I made an appointment and requested oil change, state inspection, air and cabin air filters. Dropped the car off and meet with Lance the Service manager. Gave me an estimate and told me they would contact be when vehicle was ready as well as send me updates which it was being service. They sent me texts letting me know the vehicle was in the shop, it passed inspection, oil was changed using synthetic oil, waiting for cabin air filter. I had received a text with a photo letting me know that the engine air filter looked brand new. I usually keep track of things like that but fail to note that I had recently replaced the air filter, my error. When I picked up the vehicle, the air filter charge had been removed. The service was outstanding. If you are looking for a professional, honest, competent, friendly auto service shop, choose CBA, you will be pleasantly surprised. My biggest regret is that it took me so long to find them.

Reviewed : 02/04/2026

Comment : Was driving on 1 when my transfer case and rear differential decided to turn themselves Liquid Metal. Had the car towed to Benchmark and they had a full diagnoses in a few hours. Mitch was very straight forward and explained the repair. Unfortunately, my car was under warranty from the dealer and had to tow it back home. Really wish I would have been able to get the car taken care of there. I appreciate his time and Middletown is lucky to have Mitch for transmission needs!

Reviewed : 11/29/2025

Comment : Benchmark Transmission is top notch! I had back to back issues with my and my wife’s cars, one of which was caused by another shop in town, that required dropping them off unannounced. Mitch and the team at Benchmark were able to quickly diagnose and fix the problem, ensuring both cars were safe to operate. I will for sure be returning as a customer whenever I need work done on my vehicles!

Reviewed : 11/28/2025

Comment : Took my car to Mitch , called me to pick up I took it there for a whining noise he said he drove it didn’t hear it even told me he power brakes my car in the parking lot ? Nothing wrong with it tested everything no problems he did tell me I had a mount that needed replaced but tranny was fine , here I am a week later back at another shop transmission I’d gone pump is bad ! Good diagnosis Mitch 👎

Reviewed : 07/21/2025

Comment : Solid group of guys here. Open and honest. Can't ask for much more then that!

Reviewed : 06/09/2025

Comment : Took my vehicle to Benchmark in Middletown for transmission work. I clearly explained the issue I was having, when it would happen, and the sounds it was making. After running a test on the vehicle, I was told by MITCH they couldn’t find anything wrong with the transmission, but I needed 2 new catalytic converters.

I figured I am at a transmission place, and MITCH is telling me my trans is fine, so I figured the catalytic converter was the issue and I agreed to have the work done, and that cost me $3,700. After receiving the vehicle back, I immediately noticed it was having the same issue. I called MITCH and told him what happened, and he had no answers for me. He can’t explain what the problem is. 3 weeks later, my transmission died, and my wife was stuck on the side of the road on Memorial Day weekend.

After taking the vehicle to the Honda dealership, they confirmed that the transmission needed to be replaced. Of course, I was upset that I needed a new transmission, but I was more upset that I was just fleeced out of $3,700 by MITCH. I believe MITCH knew I wasn’t going to spend 12-15 grand for another transmission, so he squeezed for $3,700, thinking he’ll at least get something out of me.

They either lied to me and took advantage of me or they are just completely incompetent and couldn’t figure out what was wrong with my transmission. This has left my family in a tough spot as we need a new vehicle but now we are starting $3,700 in the hole. Thanks MITCH

Reviewed : 04/11/2025

Comment : I was going to take down the original review, but I think this serves as a valuable teaching moment for anyone who owns a business. Hours after I posted, the owner personally called me and expressed his deepest apologies. He explained that he was unaware of what had happened and made it clear that he does not condone the behavior of his employee.

Donte — thank you for the attention you gave to this matter. From the personal phone call to the handwritten note and thoughtful gift, your response truly reflects your integrity. Thank you for making this right.

Reviewed : 04/11/2025

Comment : My car was having transmission issues. We took our car to Benchmark since they honor max care warranty. The person in the office advise my husband that there will be 170$ diagnostic fee that will be applied to the bill and if we choose not to use Benchmark we would be responsible for the 170. If we move forward we will need to pay the $300 deductible. The gentleman called the insurance company and got the ok to move forward. About two weeks later we got word from Benchmark that the car is ready for pick up. I called the insurance company to let them know that Benchmark submit the invoice and was informed that it takes 24 for payment to be released. I waited the 24 hour period as I was really anxious to get my car back so i can stop paying for the rental in addition to that i was going out of town and needed my car. I called the insurance company to follow up and was told it was in cue and in order to get it expedited the mechanic would need to call in and would be in cue for 25 min before someone would be able to assist. I called benchmark to explain what i was told and offered to sit on the phone to with them to help escalate if need be. I was told by the person at benchmark that there will be a $50 admissions fee for every half hour he has to sit on the phone with the insurance company and that I’m already at an extra 100 on top of my $300 deductible. He then said he explain everything to my husband in the beginning. I called my husband on three way with and just as I suspected by husband was not told about the administration fee. So i asked the person at benchmark why work with insurance companies if you are not going to do the work to secure payment and or business. He’s said because they send out adjusters and they drag out the process and time is money so we charge the customer for having to call the insurance company. It should be noted the Mechanics are required to speak with the insurance company once a claim has been submitted and in my case he got the go ahead the same without having to work with adjusters. So order to get my car released and to Avoid being charged extra I had to call the insurance company on Benchmark behave to escalate the situation. The insurance agent was taking back by me being charged extra for by the mechanic for speaking to them. Ultimately believe it or not the insurance company was very accommodating and sympathetic to my situation to get cleared up and was able to get his payment released. Needless to say I will be filing a complaint with the insurance company’s vendor management department.

Reviewed : 03/14/2025

Comment : I took an axle shaft to Mitch and his crew. All I needed was a bearing retainer pressed on, and they were able to do it quickly and efficiently, and then didn t even charge me for it because it only took 10 minutes That tells me all I need to know about this business. I would definitely trust them with any car repair I needed. These guys are honest and definitely want to help you out.I took an axle shaft to Mitch and his crew. All I needed was a bearing retainer pressed on, and they were able to do it quickly and efficiently, and then didn t even charge me for it because it only took 10 minutes That tells me all I More