Reviewed : 04/01/2026

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Reviewed : 03/18/2026

Comment : Each visit to this location consistently delivers an exceptional experience. The staff members are highly commendable, demonstrating both a welcoming demeanor and a proactive, helpful approach. They efficiently prepare all necessary information for check-in, actively listen to client concerns, and meticulously document discussions.

Reviewed : 03/10/2026

Comment : This review is to say Thank You Joe and mechanics at Auto Lenders. I just paid off my jeep and then check engine light comes on and i had a few costly problems joe called me and explained everything to me and with such care in his voice. I appeciate the customer service from him and the respect shown to me. I had a big decision to make and joe was so kind and patient with me. Jeep is running great. Thank You. Danielle Jackson

Reviewed : 02/24/2026

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Reviewed : 02/20/2026

Comment : 5-Star Redemption -- From Frustration to First-Class Resolution UPDATED : 2/14/2026 Following my original review regarding the repeat suspension issues, I wanted to provide a fair -- and now very positive -- update after picking up the vehicle. Dylan from Corporate reached out personally to assure me I was a valued customer and that they'd be working behind the scenes to drive a proper resolution. That outreach immediately reset the tone. Shop Manager Ron walked me through the diagnosis in detail, and Service Manager Brandan along with mechanic Joe were hands-on in identifying and correcting the issue after test driving the car with me. I'm thrilled to report the repair now feels absolutely dialed in. Ride and handling are fully restored -- and at 161K miles, the car drives as good, if not better, than when I bought it at 16K. That's no small feat. Kudos to the mechanics for truly knocking this one out of the park. As a courtesy for the difficulties, Auto Lenders absorbed the cost of the additional parts, labor, and required alignment -- a resolution that was both generous and greatly appreciated. I also want to recognize the corporate team for stepping in and putting customer satisfaction into real, meaningful action. As an entity, Auto Lenders proved to be more than the sum of its parts. They didn't just address the problem -- they exceeded my expectations at every turn in making this right. Because of how this was ultimately handled, I'm confident updating this experience to a full 5-star rating. This was a true redemption and a strong example of standing behind both the work and the customer.

Reviewed : 02/12/2026

Comment : CONSUMER WARNING -- DO NOT USE THIS SHOP Update : 2/2026 This has been an exhausting, ongoing nightmare involving my Honda Civic, with the first suspension repair dating back to November 2023 -- and the issue remains unresolved. The shop replaced my shocks and struts with cheap aftermarket parts that were not up to required specifications. Those parts failed -- repeatedly. Since Auto Lenders Service began addressing the problem, my vehicle has been in two of their repair facilities across six separate visits. As of today, this marks the 8th shock absorber/strut replacement tied to the same suspension failure. I am paying another $600 today, bringing my total out-of-pocket cost to over $2,000 for repeat repairs that should have been corrected properly the first time. To be fair, Auto Lenders did cover 3 of the 8 failed parts -- once under warranty and once as a courtesy. However, partial coverage does not offset the constant inconvenience, lost time, and ongoing disruption this has caused. More importantly -- this is a safety issue. Driving with unresolved suspension problems affects braking stability, tire wear, steering control, and overall road safety. No customer should be put in a position where they are repeatedly returning for the same critical suspension repair while continuing to operate the vehicle in compromised condition. I came to Auto Lenders Service because I purchased the vehicle through that company and expected accountability and quality workmanship. That expectation has not been met. Let the buyer beware -- I will be voting with my wallet and taking both my future vehicle purchases and all service work to a different vendor.

Reviewed : 02/09/2026

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Reviewed : 02/07/2026

Comment : Excellent Customer Service!

Reviewed : 02/07/2026

Comment : I went there with my son to get him a car seemed great 2018 only like 47,000 miles maybe 4 days after he got it it took him 15-20 minutes to get the car started you know maybe because it's so cold the battery we took it two AutoZone they said the battery is great then we thought well maybe the battery in the key fob was bad so we put a new battery in it the key fob. So he kept trying to get it started and trying and he thought maybe just because it's cold and it caused him to be late to work a couple times .. at this point my son's upset ...several times we called then the owner said we'll take care of you we'll get it fixed .. my son has not even had the car for 30 days.. he said he'd call back didn't call back we had to call back . And then at one point he got mad because we kept calling he said I'll call you back and it was back in forth then he finally got mad and he said to my son ,"we were going to fix it and we were going to help you but we're not going to help you now because you keep calling me this is not Walmart "then he said we'll just go get it fixed with your warranty which we didn't know we had. the car was marked for 12,000 and now it's saying we owe almost $18,000 on it nothing was explained didn't know we had a warranty the guy told me well you know the car 20 years old things go on 20-year-old cars I don't think he knows his math the car is only a 7 year old car can't get it started it won't start haven't even had it for 30 days he said he would take care of us he didn't .......we can't call he blocked my son's number at this point we don't even want the car it's bad mojo and there was a lot of things we weren't told . The guy will not call you back and when you do call he's always busy.

Reviewed : 02/07/2026

Comment : Customer service goes a long way. I was planning on giving a one star review but that?s totally turned around from the customer service experience I received after I initially had an issue. I purchased my car about five years ago and it is a Hyundai. Hyundai are known for oil consumption. I already had to have an engine replaced, which was under the extended warranty, which I purchased, but then it happened again. Two engines in the same car needs replaced within five years this time it was not covered under a warranty because of the mileage on the car. Needless to say auto lenders stepped up and help me out. We came to an agreement which was fair and they assisted me along the way and I had my engine replaced for the second time and the car is running. At the end of the day, this was no fault of auto lenders. It is Hyundai with the oil consumption. But thank you auto lenders for helping out a loyal customer. I will definitely be back this year for another car for myself as I give this one to my son. I couldn?t be more grateful and if anyone is looking for an auto dealer. I couldn?t be more grateful and if anyone is looking for auto dealer that works with you throughout the time you have your car auto lendris is the place to go. Thank you to again.