Reviewed : 05/01/2026

Comment : UPDATE 5/1/26: The manager reached out to me to discuss what happened at my appointment and he was very apologetic and validating. They put a credit on my account to make up for this, and the issue was resolved. I was very happy with the effort the auto lenders team put into making sure their customers are happy with the services they receive.

Original: I?ve owned many cars from Autolenders and when I have to get them serviced I have always taken them here. Every single time I bring my car here whether it?s an oil change or a diagnostic I am waiting for a minimum of 2 hours and that?s being generous. I?ve tried scheduling appointments at different times throughout the day and different days of the week but every time I?m waiting longer. I understand I don?t have to wait, that I can leave and they?ll call when they?re done, but I feel that will only allow them to take longer. I always get told ?oh it?s a day? or ?sorry we?re very busy? and I get that but every single time I have to come here? Either you need to hire more people to do the work on vehicles or you need to schedule people less frequently.

Reviewed : 04/29/2026

Comment : Broke down at night in Berlin, NJ. AAA said Auto Lenders was the closest authorized repair shop nearby. I googled them and saw the many 1-star reviews. Called AAA back and wanted another shop. Yada, Yada, yada AAA was short on tow trucks but had one nearby servicing another vehicle who could do a short tow and again suggested Auto Lenders. Despite our misgivings, we agreed. But first I put the car symptoms into two AI tools and both said it was likely the alternator. When I dropped the form with the keys into the drop box, I put the symptoms and suggested the alternator. Also said they were authorized to repair up to $450 without calling. To condense the story, they wanted $450 just to diagnose the issue. Then two days later came back with an estimate of $10k to repair the car. My husband asked if they had checked the alternator. They said they could not because the car had no power. We said we would pay the diagnostic fee but that we were renting a trailer to pick up the car and taking it back home to our trusted garage, which we did. The local garage diagnosed the issue as the alternator and also fixed a ground wire and put on new brake pads. $2k.? Oh, and Auto Lenders also tried to sell us a new car...the $450 diagnostic fee would be credited toward the purchase. No thank you!

Reviewed : 04/28/2026

Comment : I’ve owned many cars from Autolenders and when I have to get them serviced I have always taken them here. Every single time I bring my car here whether it’s an oil change or a diagnostic I am waiting for a minimum of 2 hours and that’s being generous. I’ve tried scheduling appointments at different times throughout the day and different days of the week but every time I’m waiting longer. I understand I don’t have to wait, that I can leave and they’ll call when they’re done, but I feel that will only allow them to take longer. I always get told “oh it’s a day” or “sorry we’re very busy” and I get that but every single time I have to come here? Either you need to hire more people to do the work on vehicles or you need to schedule people less frequently.

Reviewed : 04/23/2026

Comment : 2 and 1/2 hours for an oil change!!! And I had an appointment. There's more to the story...but I'm so disgusted...forget it

Reviewed : 04/01/2026

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Reviewed : 03/18/2026

Comment : Each visit to this location consistently delivers an exceptional experience. The staff members are highly commendable, demonstrating both a welcoming demeanor and a proactive, helpful approach. They efficiently prepare all necessary information for check-in, actively listen to client concerns, and meticulously document discussions.

Reviewed : 03/10/2026

Comment : This review is to say Thank You Joe and mechanics at Auto Lenders. I just paid off my jeep and then check engine light comes on and i had a few costly problems joe called me and explained everything to me and with such care in his voice. I appeciate the customer service from him and the respect shown to me. I had a big decision to make and joe was so kind and patient with me. Jeep is running great. Thank You. Danielle Jackson

Reviewed : 02/24/2026

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Reviewed : 02/20/2026

Comment : 5-Star Redemption -- From Frustration to First-Class Resolution UPDATED : 2/14/2026 Following my original review regarding the repeat suspension issues, I wanted to provide a fair -- and now very positive -- update after picking up the vehicle. Dylan from Corporate reached out personally to assure me I was a valued customer and that they'd be working behind the scenes to drive a proper resolution. That outreach immediately reset the tone. Shop Manager Ron walked me through the diagnosis in detail, and Service Manager Brandan along with mechanic Joe were hands-on in identifying and correcting the issue after test driving the car with me. I'm thrilled to report the repair now feels absolutely dialed in. Ride and handling are fully restored -- and at 161K miles, the car drives as good, if not better, than when I bought it at 16K. That's no small feat. Kudos to the mechanics for truly knocking this one out of the park. As a courtesy for the difficulties, Auto Lenders absorbed the cost of the additional parts, labor, and required alignment -- a resolution that was both generous and greatly appreciated. I also want to recognize the corporate team for stepping in and putting customer satisfaction into real, meaningful action. As an entity, Auto Lenders proved to be more than the sum of its parts. They didn't just address the problem -- they exceeded my expectations at every turn in making this right. Because of how this was ultimately handled, I'm confident updating this experience to a full 5-star rating. This was a true redemption and a strong example of standing behind both the work and the customer.

Reviewed : 02/12/2026

Comment : CONSUMER WARNING -- DO NOT USE THIS SHOP Update : 2/2026 This has been an exhausting, ongoing nightmare involving my Honda Civic, with the first suspension repair dating back to November 2023 -- and the issue remains unresolved. The shop replaced my shocks and struts with cheap aftermarket parts that were not up to required specifications. Those parts failed -- repeatedly. Since Auto Lenders Service began addressing the problem, my vehicle has been in two of their repair facilities across six separate visits. As of today, this marks the 8th shock absorber/strut replacement tied to the same suspension failure. I am paying another $600 today, bringing my total out-of-pocket cost to over $2,000 for repeat repairs that should have been corrected properly the first time. To be fair, Auto Lenders did cover 3 of the 8 failed parts -- once under warranty and once as a courtesy. However, partial coverage does not offset the constant inconvenience, lost time, and ongoing disruption this has caused. More importantly -- this is a safety issue. Driving with unresolved suspension problems affects braking stability, tire wear, steering control, and overall road safety. No customer should be put in a position where they are repeatedly returning for the same critical suspension repair while continuing to operate the vehicle in compromised condition. I came to Auto Lenders Service because I purchased the vehicle through that company and expected accountability and quality workmanship. That expectation has not been met. Let the buyer beware -- I will be voting with my wallet and taking both my future vehicle purchases and all service work to a different vendor.