Reviewed : 10/19/2026

Comment : Auto Lenders: Eight Strut Failures. Six Service Visits. Zero Lasting Solutions.

How many times must a customer return for the same repair before a company acknowledges that something is seriously wrong?

I have documentation of six service visits, seven strut replacements, and now an eighth failure—just nine months and 16,000 miles after the most recent repair.

Eight failures on one vehicle. Enough is enough.

In February, after my previous negative review, Auto Lenders corporate management intervened. Their response was reassuring enough that I revised my review to five stars, genuinely believing they had made things right.

I was wrong.

I subsequently learned that the strut installed during that warranty repair was a lesser replacement part substituted for one carrying a lifetime warranty. Neither the change in parts quality and warranty protection nor the considerations of replacing struts in pairs were discussed with me.

Worse, a service advisor told me that once Auto Lenders installs a replacement part, its warranty coverage is limited to 12 months or 12,000 miles, regardless of the manufacturer's warranty. If that is truly company policy, corporate management owes customers a clear explanation of how that affects their existing warranty protections.

Now that replacement has failed, too.

After seven replacements, shouldn't someone have investigated the underlying cause, questioned the quality of the parts being installed, or reconsidered the repair approach? Why has identifying this recurring problem and demanding accountability fallen on me rather than the professionals responsible for fixing it?

A customer should not have to become the quality-control department for an automotive service organization.

I don't want another temporary fix or another reassuring conversation. I want Auto Lenders to acknowledge this history, investigate why these repairs keep failing, and provide a lasting resolution.

I gave Auto Lenders the opportunity to earn back my trust. I even publicly praised corporate management for stepping up. Now I'm left wondering whether they ever truly resolved anything—or simply quieted a complaint.

Six documented service visits. Seven replacements. An eighth failure. Years of frustration and thousands of dollars spent.

That should concern anyone responsible for service quality and customer satisfaction.

After all of this, I'm done. I'll be shopping for another vehicle to finally put an end to this saga.

And where will I buy it?

I'll give you one guess where it most definitely WON'T be.

Reviewed : 10/08/2026

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Reviewed : 09/17/2026

Comment : Since 2017 I've bought 4 cars from auto lenders and they've been pretty consistent with minimal issues. Any issues I did have did have which have been 2 were addressed.

Update as of 9/18/26

Corporate reached out and reimbursed be for the battery promptly which I appreciate. It's nice to know they listen and care.

Reviewed : 09/16/2026

Comment : Since 2017 I've bought 4 cars from auto lenders and they've been pretty consistent with minimal issues. I want to say the past year every time I go in it's an upsell on "xyz" and the wait times have become insane. An oil change should not take 2 hours when you scheduled for 7 am. The service times and the amount of service they want for the cars is frustrating. Not to mention I had to start keeping a log of what I was actually okaying because I was being recommended services that I had already had done. It's gone from easy and convenient to watch what they're recommending, keep track of it, and be prepared to wait for service to be completed. The people working here are always changing so every time you think you find someone you can trust again, they don't work here any more. (Also no shade the people are so so nice who handle the check in and check out). I also didn't post that from Monday and had dropped the stars down from 5 to 3 and now it's Wednesday and I'm changing it from 3 to a 1 star. My parents took my second car in and was told the battery was leaking and needed to be changed. The battery I just replaced this past winter from auto lenders Less than a year ago. I'm currently out of the country and frustrated a battery from less than a year ago installed by auto lenders means someone should be digging into the issue because the battery was faulty or is the alternator. At the bare minimum offered a warranty on the replacement considering that's why I always go to them over other auto service places. Unfortunately after almost 10 years will most likely be looking for a new place to buy cars and get them serviced because twice in one week and having issues on each car is ridiculous.

Reviewed : 09/16/2026

Comment : Since 2017 I've bought 4 cars from auto lenders and they've been pretty consistent with minimal issues. I want to say the past year every time I go in it's an upsell on "xyz" and the wait times have become insane. An oil change should not take 2 hours when you scheduled for 7 am. The service times and the amount of service they want for the cars is frustrating. Not to mention I had to start keeping a log of what I was actually okaying because I was being recommended services that I had already had done. It's gone from easy and convenient to watch what they're recommending, keep track of it, and be prepared to wait for service to be completed. The people working here are always changing so every time you think you find someone you can trust again, they don't work here any more. (Also no shade the people are so so nice who handle the check in and check out).

I also didn't post that from Monday and had dropped the stars down from 5 to 3 and now it's Wednesday and I'm changing it from 3 to a 1 star. My parents took my second car in and was told the battery was leaking and needed to be changed. The battery I just replaced this past winter from auto lenders Less than a year ago. I'm currently out of the country and frustrated a battery from less than a year ago installed by auto lenders means someone should be digging into the issue because the battery was faulty or is the alternator. At the bare minimum offered a warranty on the replacement considering that's why I always go to them over other auto service places. Unfortunately after almost 10 years will most likely be looking for a new place to buy cars and get them serviced because twice in one week and having issues on each car is ridiculous.

Reviewed : 09/16/2026

Comment : Since 2017 I've bought 4 cars from auto lenders and they've been pretty consistent with minimal issues. Any issues I did have did have which have been 2 were addressed. Update as of 9/18/26 Corporate reached out and reimbursed be for the battery promptly which I appreciate. It's nice to know they listen and care.

Reviewed : 09/01/2026

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Reviewed : 08/11/2026

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Reviewed : 08/10/2026

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Reviewed : 07/22/2026

Comment : I recently bought a car from AutoLenders, along with the warranty. I noticed that my A/C was taking around 20 minutes to cool the car down, as well as a loose fog light cover. They said they'd handle it all, and while they did replace my rear break pads after noticing they were a bit worn, they did not fix either of the issues I brought it in for. They said they couldn't find an A/C leak and that it's completely normal to take 20 minutes to get cool, they also didn't touch the fog light cover. That piece flew off my car while driving last week, and I had to pay $70 for the part at a Suburu dealership because I didn't want to waste my time at AutoLenders again. I will not be back here.