Reviewed : 05/22/2025
Comment : Just an update, June 2025. I have been to Auto Doctors three times since my POSITIVE review below. That includes today, as my wife needed an Oil Change and new Front Brakes. EACH time has been an experience leaving me recommending them to people. Try them!!
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This is going to be a LONG, review of Auto Doctors.
I called to schedule an appointment for my vehicle, and described noises (that I googled could relate to Brakes, Wheel Bearings, Rotors, or differently could be Suspension, or even Transmission.)
My guess was something Front of vehicle, either Passenger side, or middle.
I was given a time to bring in the vehicle....they are open Mon-Thurs.
When I dropped off the vehicle, I asked if the person behind the desk could take a VERY SHORT RIDE with me....I said "...less than three minutes....."
He was willing to do so, and we went less than 1/4 mile and the noise occurred; as I expected.
I left the vehicle, to be serviced the next day, implying I would contact them by noon.
It took me three calls to get a potential diagnosis of what might be the issue.....I think they were very busy with other vehicles. So, I can't give them 100%....only 99%...haha.
Given what the possibilities were for 'ailments' of the vehicle, I had told my spouse that sight-unseen I would be willing to have the car fixed for $450.....without having any true knowledge of the problem(s).
Near the end of the workday, I called, and they "...had yet to diagnose the noise..." When I suggested that they might need the car overnight, I was told....."...no, we will call before we close..."
I got a call about an hour later.....and as YOU read this, can you 'GUESS" what I might have been told???
When they called me, I was told......(paraphrasing) "...there were loose Lug Nuts we had to tighten on the DRIVER'S front wheel. " He said that we were fortunate, since (he knew) we had been driving the MOUNTAINS of North Carolina a week prior. They had test-driven the vehicle, and the noise was gone.
I was a bit surprised (Driver's side?) and asked how much I would owe....he thought $20, but was unsure.
When I picked up the vehicle, I explained that we had purchased a new tire from another Company approximately 8000 miles ago, and acted disappointed that maybe they had forgotten to tighten the Lug Nuts!!!....and he politely said, "....well, they wouldn't have done it intentionally, and those things can happen..."
The bill WAS only $20, which was obviously minimal, and I drove home.....awaiting what I thought was the inevitable noise to potentially resurface.
IT DID NOT!!!! And, it has NOT.
Some of you may be wondering why I am writing such a LONG review.
I say, because this was an interaction between a Customer (me), and an HONEST auto repair company (Auto Doctors) !!!!
Could they have suggested I needed New Rotors? New Brakes? New Suspension? New Transmission?
As a customer...with limited experience in what I am purchasing.....I put my TRUST in the provider.
It is SO, so REFRESHING to know that there are HONEST people/Companies out there.
I apologize for my LONG review.......but if you have read to this point, I suspect you will know my final words of advice:
Please try Auto Doctors....this was my second experience with them, and they will be my go-to handlers of my vehicle going forward !!!!