Reviewed : 04/01/2025

Comment : I just recently bought a used Mazda. I should have said no because I test driven this car was loaded with dog hair and a complete mess., they cleaned it well and did a great job detailing the inside,but they lied about the price (20.000 for the Mazda, after paying 3500 which is supposed to be 3.500 off the price of the car (20.000) to $16,500. Plus tax of course.what Cody did was add my 3500 to price of the car so now my option is to pay 25,000+ change or bring back the car, but I ve already signed the contract. By law I can bring it back. He lied straits my face . They re eager to help yes of course but make sure you get well acquainted with their contract. BE Careful and I am already had minor issues like alignment which they did fix but won t do anything for the bumper that crack under regular driving conditions and popping out from the frame. Review of what I said the 3500 from the 20.000 should be 16.500 plus the 2300 tax being 18800.00 max they saw me coming a mile away. For new people bring someone well experienced. Don t be stupid like I was. If they dont rectify this then they re getting their car back by Wednesday. I don t like to give bad reviews and honestly I had to rewrite this review and make it as honest as possible. I was too eager been with a car for 7 years and they saw I was in dire need and exploited it. Go with someone if your new to buying a car and if your desperate like I was to get a car even more of a reason to bring someone who not and bring you back from doing something stupid. Update after someone who knew how to read the contract right. I found out the 1st 3years I would be just paying for the loan and interest and then the car. The price over 45 thousand dollars more than twice what the car was worth. 6 years of 614 dollars a month. I got a weird text today wanting me to see if both my keys matched the one he had for the car. The people I was with told me that he shouldn t even have a 3rd key at all. When I got there. I told him more I read this more I don t like this deal. He was ready he was going to take the car back after my review. He gave me all the money I did pay but had to take a 90.00 ride taxi home with all my stuff. 1st time buyers be ware. I sure he black balled me from all the dealerships and a life time ban I m sure. Bring someone you know that won t be swayed by their eagerness to help you and don t believe a dam word they say because what will be said and done is a lot different on their contract. Make sure you check car fax and have the car looked at by a professional mechanic.I just recently bought a used Mazda. I should have said no because I test driven this car was loaded with dog hair and a complete mess., they cleaned it well and did a great job detailing the inside,but they lied about the price (20.000 for More

Reviewed : 03/31/2025

Comment : As my first car purchase I was very nervous about the process and how difficult everyone warned me it would be. The entire team at Autex (especially Hunter) made this process incredibly efficient and surprisingly fun! As a Midcoast Maine resident, i knew the moment I decided to buy this car that I needed to purchase it at Autex in Keene. Their entire staff is top tier, knowledgeable, trustworthy and genuinely care about their clients. This car buying experience has made me a lifetime Autex Mazda customer and I will never go anywhere else for my car needs! If you are in the market for a new or used vehicle don t waste your time going anywhere else but Autex in Keene!As my first car purchase I was very nervous about the process and how difficult everyone warned me it would be. The entire team at Autex (especially Hunter) made this process incredibly efficient and surprisingly fun! As a Midcoast Maine More

Reviewed : 03/22/2025

Comment : This is the second vehicle i've purchased at Autex. And just like with my first purchase, the staff was absolutely amazing!! Gretchen and Mark and Steve were absolutely wonderful! Not to mention the incredible guys in the service department! I keep going back because I'm treated like a friend by everyone and not a number. I'm old school and that's very important to me. I live in Nashua, which is 50 miles away from the dealership.There are other dealers that are much closer to where I live, but I would not even consider using them. For customer service that is second to none, I will continue to go to Autex for all of my automotive sales and service needs!This is the second vehicle i've purchased at Autex. And just like with my first purchase, the staff was absolutely amazing!! Gretchen and Mark and Steve were absolutely wonderful! Not to mention the incredible guys in the service More

Reviewed : 03/22/2025

Comment : Very pleasant staff. Would have given 5 stars but if they are open for Sales on a Saturday they need to have service staff available to do the NCI (New Car Inspection). This involves various things notably calibrating the LoJack service and it has to be done w/in 2 days so my daughter was not able to drive her new car off the lot. They were kind enough to provide a loaner but she had to come back again to pick up her car a couple of days later (40 minute drive for her). Bottom line - if you re looking to buy on a Saturday make sure they can do the NCI while you re there.Very pleasant staff. Would have given 5 stars but if they are open for Sales on a Saturday they need to have service staff available to do the NCI (New Car Inspection). This involves various things notably calibrating the LoJack service More

Reviewed : 03/22/2025

Comment : They were great Corey and the whole crew. They worked their magic to get me accepted when some like Subaru closed the door in my face. I give them 5 stars especially when they had to put up with my twisted sense of humor.

Reviewed : 03/19/2025

Comment : If you are looking for a Mazda look no further. The dealership is beautiful and the people that work there are so friendly. Hunter my sales professional was so knowledgeable, genuine, and polite; I felt so comfortable and respected through out the whole process. His true passion and enthusiasm for cars made this an experience that exceed all my expectations. I got to meet the owner Tom too , also just a solid great guy! I would highly recommend this dealership for anyone looking for a car, and can't say enough how happy I am with my experience at Autex Mazda.If you are looking for a Mazda look no further. The dealership is beautiful and the people that work there are so friendly. Hunter my sales professional was so knowledgeable, genuine, and polite; I felt so comfortable and respected through More

Reviewed : 03/19/2025

Comment : Lousy dealership screwed us good sold us a car that was in an accident never said anything car is now in the shop getting transmission worked on 50,000 miles and needs transmission work already sky high interest rate payments they knew we couldn't afford but we were stuck without a vehicle so they took advantage supposed to have a warranty nope screwed us on that also buyer beware worst dealership ever looking into sewing them for what they did to usLousy dealership screwed us good sold us a car that was in an accident never said anything car is now in the shop getting transmission worked on 50,000 miles and needs transmission work already sky high interest rate payments they knew we More

Reviewed : 03/18/2025

Comment : I did an online appraisal of a vehicle I am trying to sell through Kelly Blue Book. Autex called me numerous times to schedule an in person appraisal on the vehicle since they are linked with KBB. I agree to schedule an appointment. The day of the appointment I left work early to make the 1h30m drive one way down to Keene. When I arrived at the dealership they took my info and my keys to go check out the vehicle. They returned moments later only to tell me that a vehicle of this age with this amount of miles isn t something that we want to keep on our lot . When they knew what I was bringing down to them. Very disappointed, as nobody should have to deal with this type of customer service (or lack there of), or have their time wasted like so. Would NOT recommend this dealership to anyone.I did an online appraisal of a vehicle I am trying to sell through Kelly Blue Book. Autex called me numerous times to schedule an in person appraisal on the vehicle since they are linked with KBB. I agree to schedule an appointment. The day More

Reviewed : 03/14/2025

Comment : Went in to look at a used vehicle. The price was over $3,000 more than both JD power and KBB said it should be. Car also had rust forming along the quarter panel and under carriage. Initial sales rep was nice enough and understanding, which is the only reason I m not giving 1 star. But the gentleman I met with after him, I believe his name was Mark, was extremely unpleasant to deal with. I showed him all the flaws in the vehicle I was interested in, asked if he would come down on the price to something more reasonable like what the average price was and he was completely dismissive. He told me my car that I was currently driving was worth less than a dollar, told me it was a ticking time bomb simply due to the make of it and the fact that it had 150k miles on it. Very rude and unprofessional, will not be back here.Went in to look at a used vehicle. The price was over $3,000 more than both JD power and KBB said it should be. Car also had rust forming along the quarter panel and under carriage. Initial sales rep was nice enough and understanding, which More

Reviewed : 02/14/2025

Comment : We have been to Autex several times for vehicles, new and used. Gretchen, Mark and their crew do a great job! They work tirelessly to give the customer their needs but are not pushy like other dealerships. They are friendly and down to earth! A great experience every time!