Reviewed : 10/17/2026

Comment : Great service, great communication

Reviewed : 10/15/2026

Comment : Chris, from the service department, was very helpful when I reached out to him about the problem I was having with the Audi Q3. He accommodated me, given that I live 2 hours away. He was responsive and I appreciated that he took care of my vehicle issue in a timely manner. Thank you.

Reviewed : 10/02/2026

Comment : I had a fantastic experience with Faith and Brian, picking up a pristine CPO S4. They worked with me out of state, and were direct, fair, and easy to work with.

You can tell this is a strong dealership with a loyal customer base; they had originally serviced this car to the T, and everyone in the dealership seemed to know the previous owner.

It was a straightforward, easy process. Faith has been communicative and has checked in post-purchase. I highly recommend working with Audi Lexington!

Reviewed : 09/29/2026

Comment : Negligent dealership…My fiancé took her car here for service. While in the dealership's possession, her car was broken into because their service staff left the car unlocked overnight in an area that does not even have security cameras. She only found out when she picked up the car and it was dirty and rifled through inside and she asked why the mechanics left it in that condition. It was only then the service department reported to her they had multiple customer's cars broken into overnight. I spoke to the service manager Brandon immediately on her behalf. When asked for a copy of the police report for our vehicle that was burglarized in their property and in their care, which also had some small items missing, he stated they were not filing one and leaving that to customers to do because the items that were taken were “small.” He then stated they “wiped” down her seat. I had to insist that they detail the inside of the vehicle to restore it the condition when we dropped it off. I felt like every concern we had was dismissed, I made multiple attempts to speak to the dealership general manager, also named Brandon, with no response. I finally got one text from him 2 and a half weeks later, he said he missed the conversation but he spoke with the service manager and it appeared that everything was “taken care of.” I asked him to call me because I had a few questions on how this entire situation was handled. I never heard a word from the GM since. The service department was negligent, failed to secure customer's vehicles, failed to file a police report for customer's vehicles that were burglarized while in their care, then dismissed the situation and the dealership GM completely ignored the customer who wanted some follow up. I have contacted them repeatedly and have been ignored…I had to file a case with Audi USA corporate.

Reviewed : 09/27/2026

Comment : Excellent service at Audi of Lexington - Chris is the best! So helpful, patient and knowledgeable! He always takes great care of me and my Q5!

Reviewed : 09/23/2026

Comment : I received a ton of notifications on my Q5 so took it here to troubleshoot software and replace a leaking tire. Picked up my car after a week to find that my car had been broken into while on Audi premises!! Correction, my car was left unlocked by one of their employees so someone got into my car, along with a few other cars, and stole items that still have not been replaced! AND they didn't file a police report, I had to file my own police report! How does a dealership not file a police report after car break ins?? And I was told there's no cameras on the lot either!

Brandon Standafer, service manager, replaced some GC that were stolen and told me to email receipts for reimbursement of other items when I replace them. Emailed Brandon the receipts on 09/08, I followed up on 09/14 without much of a response, and still nothing from him or Audi as of today! He did the bare minimum, took no accountability, and just said “There was nothing we could do”. We even reached out to the GM, he responded to my fiancé almost 2 weeks later via text saying “Brandon seemed to handle everything, do we still need to chat?”. Of course we didn't get a call from him!

I have ivory seats, I got my car back with dirty seats, car handles, and console! My fiancé demanded that my car get fully detailed since we didn't know if there's drug residue or a dirty needle under my seat. Even if my car didn't get broken into, receiving my car in this condition after a service is unacceptable!

This is one of the worst experiences I've had at a luxury dealership! I absolutely do not trust Audi Lexington, and would not recommend an Audi after their poor service, the amount of electrical/software issues, and lack of safety for customer's property. I'm definitely going back to BMW after this!

Reviewed : 09/17/2026

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Reviewed : 09/17/2026

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Reviewed : 09/08/2026

Comment : Jonathan in service was extremely kind and helpful. He text messaged me which I prefer over talking on the phone. He took time to explain things to me and went above and beyond to help me which meant the world to me. Audi Lexington should be proud to have a guy like him on their team. HIGHLY RECOMMEND Jonathan for his EXCELLENT SERVICE!

Reviewed : 08/27/2026

Comment : Service department is excellent. Traveling between states was running low on oil. Promptly took care of me.