Reviewed : 01/20/2025

Comment : I d like to share my customer experience with Armen Chevrolet today. I was the 1st customer there at 7:00 am to get an oil change. Unfortunately, I was met with a very rude and disrespectful Service Writer. Needless to say, I addressed it and moved on. The Service Writer informed me my car was ready and I could check out. On my way out to get in my car, my awesome and caring service technician informed me he overheard the exchange, apologized, and wanted me to know it was not a representation of Armen.He also informed me that he found a transmission cooler line leak, which he provided. I was NOT made aware of this issue by the Service Writer and it was not listed on my receipt. Imagine not having the opportunity to remedy an issue like this and would be non the wiser.Since my car was holding up the service line and I was checked out, I returned to address this with the Service Writer. I not only had to wait until he finished checking in at least 4 customers, but no apology, no ask if I wanted to stay to resolve the issue or nothing. Unbelievable!! I m really disappointed and absolutely angry at the whole experience. The silver lining is Javier, thank you!! I appreciate your care and integrity. Leslie SmithI d like to share my customer experience with Armen Chevrolet today. I was the 1st customer there at 7:00 am to get an oil change. Unfortunately, I was met with a very rude and disrespectful Service Writer. Needless to say, I addressed it More

Reviewed : 01/17/2025

Comment : ***Read Before Service:Purchased my first EUV Premier here and had wonderful service 11 months prior PURCHASED a 2025 Equinox EV from another dealership w/ 4 miles on it in MD and Armen accommodated my repair.I drove it from Maryland to their service center for a window stuck open prior to Polar Vortex. The car has been sitting there since circa Christmas 2024, Tony dropped/picked me up (he s awesome) and Matt was still so nice despite all the headaches with the EV debacle , but love my new 25 Equinox EV! Just need to add a LED light strip and we are ***Read Before Service:Purchased my first EUV Premier here and had wonderful service 11 months prior PURCHASED a 2025 Equinox EV from another dealership w/ 4 miles on it in MD and More

Reviewed : 01/06/2025

Comment : 2.5 hours + wait for replacement stickers for a vehicles that was previously serviced here. Such a waste of time. At this point Armen owes me money for wasting my time. Feel free to reach out

Reviewed : 10/08/2024

Comment : Customer service is the best. I arrive early and usually leave in a reasonable amount of time. Whatever I have done is usually satisfactory.

Reviewed : 07/17/2024

Comment : I came here and received great help from Matt. 10/10 recommend. I know there is some skepticism around going to dealerships but, Matt is a down to earth person and NOT looking to scam you in anyway.

Reviewed : 05/23/2024

Comment : They did a great job accommodating a last minute emergency minor issue. Friendly responsive service.

Reviewed : 04/25/2024

Comment : I don t recommend anyone to go here. First off all they charge you $200 for a diagnostic test and then fix things that weren t the problem. My car was going in reduced engine power which is an electrical problem. They replace my thermostat my car wasn t overheating and then charged me $600 and my car is still down. They also don t respond to phone calls nore call you back.

Reviewed : 04/16/2024

Comment :

Reviewed : 03/22/2024

Comment : Relatively new to this service provider, but have had a great experience so far. Work is done quickly and with respect for my time. They keep me informed. They also take appointments. My previous service provider took everything that came through the door without appointments, and if they didn't get to you, you had to return the next day.

Reviewed : 03/21/2024

Comment : Bad experience with service counter. Made reservation to have my transmission looked at on Monday. Reservation was made for the following Thursday morning. Had my wife help drop off car Wednesday night. Got call from service counter on Thursday morning. They asked what???s wrong with Trans. I said it I think it???s slipping. They said at best they can???t look at it till Friday!! Then they said I should have had the trans looked at with 50k miles. Really. I bought the car from them with 34k on it. They should have told me. Now I have 97k on it. Sounds like I???m screwed. To make matters worse this my second Tahoe. And the first one had trans problems too. I decided to go back Thursday night to pickup truck. Made new reservation to another chevy dealer. My time was 3 hours of travel to drop and pickup truck. Plus 26$ Uber. Solution: I???ll never go back to Armen again. To buy or service. I???m done.