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Andy's Tire & Auto Service

3001 Washington Ave.
Alton, IL 62002

Tel: (618) 465-6272
Hours: M-F: 07:00:00 AM - 06:00:00 PM
Sat: 07:00:00 AM - 01:00:00 PM Sun: Closed


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Alton, IL

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1 Reviews

Alton, IL

Comment : Love Andy?s for their quick and reliable work!
Joe helped me out and got my issue resolved same day and informed me throughout the entire process. I also love their sticker renewal service, making their business a one stop shop for all your vehicle needs!

1 Reviews

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1 Reviews

Alton, IL

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1 Reviews

Alton, IL

Comment : I have been stranded and walking my daughter to school for days. I didn?t know what to do and I called the shop yesterday and came in this morning about my squeaky serpentine belt. Just to be told it was a whole lot more. The mechanic was so polite and knowledgeable. He knew what to do like immediately. The ladies were so friendly offering me coffee to warmup in the lounge while I waited. The young man in training laughing with me about deer accidents just brightened my morning. Thank you everyone at Andy?s today. From entrance to exit you have a phenomenal team. Know wonder Andy?s is #1 all around.

1 Reviews

Alton, IL

Comment : Good people worked with us

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1 Reviews

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1 Reviews

Alton, IL

Comment : I called on a Friday and was able to get in the following Monday for an oil change, tire rotation, and transmission fluid service on my 2020 Honda CR-V. I spoke with Ed, who was great to work with and very accommodating.

When I got the call that my vehicle was ready, I was told they couldn’t perform the transmission fluid drain and replacement because they didn’t have the proper adapter and could only do it if it were a 2000s Chevy, stating that the Honda adapter was “weird” and could only be performed at a Honda dealership.

When I arrived to pick it up, Sara gave me a completely different explanation, saying she refused to allow the team to do the transmission fluid because she’s had a bad personal experience changing transmission fluid, and that my car would likely develop issues since it hadn’t been done before at 55k miles. I reiterated that I did not want the transmission flushed, but only drained and refilled per Honda’s suggestion.

My CR-V has sensors that notify when maintenance is due, so the service recommendation didn’t come from me guessing. It came from the vehicle itself. I left not knowing whether the service wasn’t performed due to missing equipment or simply because they refused it out of caution. Either way, the mixed communication made it hard to feel confident about the situation.

Edit 11/5/2025: I spoke with Rex and he helped to clear up some confusion on the requested services versus what was understood from the team. He offered to make things right. I appreciate the efforts the team makes to ensure things are right with their customers. Once the drain and refill is completed I’ll be sure to update the review with results.

Edit 11/11/25: Moving the review from 3 stars to 1 star. After my last conversation with Rex, he asked me to bring my car back so it could be made a “priority” on 11/10/2025. I dropped it off Sunday evening (11/9/25) so it’d be ready first thing Monday. After hearing nothing all day on 11/10/25, I called around 5:30pm for an update and was told they hadn’t gotten to it yet but that it would be first in line the next morning, despite Rex assuring me it would be completed by end of day Monday.

I ended up without a vehicle all day Tuesday, 11/11/25. When I called again around 3:45pm, I was told they still hadn’t started but expected it done by closing. I ended up picking my vehicle up with no work performed and will be taking it elsewhere.

What frustrates me isn’t just that the promised work wasn’t done, it’s the complete lack of communication. Both times, I had to call for updates. Andy’s used to be my go-to shop for anything automotive, but over the past year the service quality has steadily declined, and this experience sealed it for me that I cannot in good faith return for any future services.

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