Reviewed : 06/23/2025

Comment : All Star Automotive - A Costly 10-Minute Mistake and a Long Drive Home

As Texans with a son attending college in Columbia, Missouri, we heavily rely on online reviews when choosing local services. All Star Automotive appeared to have stellar reviews, leading us to believe it was a trustworthy choice for our son's car. Unfortunately, our experience proved that even highly-rated shops can disappoint, leaving us with a broken window and a frustrating drive ahead.
While customer service was merely adequate, the billing practices were truly appalling. We were charged a full labor fee for a window regulator/motor installation that, lasted a mere ten minutes after driving from there shop. To add insult to injury, the issue persisted immediately after their "repair."
When we brought the car back, they blamed our newly purchased part (which wasn't through them but still OEM) as faulty and, despite their supposed expertise, suggested to buy another part and pay another $240 in labor to "correct" the problem – effectively charging us twice for their initial failure. The shop manager, to his credit, seemed to understand our frustration, but claimed his "boss" flatly refused any guarantee on their labor, forcing us into an unacceptable choice: pay again for their mistake or leave with a broken window.
This incident clearly demonstrated that All Star Automotive does not stand behind its work. It took my son and me approximately 30 minutes to correctly diagnose the issue and about an hour to resolve it ourselves. This glaring disparity between their "professional" service and our amateur fix speaks volumes about their quality and accountability. Now, because of their shoddy work, our son has to drive his car all the way back to Texas with a compromised window, adding significant inconvenience and concern to an already frustrating situation. Save yourself the frustration, wasted money, and potential cross-state headaches; look elsewhere for reliable auto repair in Columbia.

Reviewed : 06/21/2025

Comment : Great service
Horrible price

Reviewed : 06/19/2025

Comment : Great service. Great staff. Affordable prices. Doesn’t get any better!!!

Reviewed : 06/19/2025

Comment : Very nice staffs. I replaced the car brakes here. Scott helped me replace the new plate. Very patient and efficient

Reviewed : 06/17/2025

Comment :

Reviewed : 06/17/2025

Comment : very quick and knowledgeable group, they will answer all questions with no bias and offer they best competitive deal in the area.

Reviewed : 06/14/2025

Comment :

Reviewed : 06/12/2025

Comment : Everyone is SO nice, honest, and helpful. Scott was so kind and patient with me all day. I love that they send me an inspection before making any repairs so I can see what all is needed. They are the only ones in Columbia I trust with my car!

Reviewed : 06/09/2025

Comment : Great, attentive service. Great communication and customer service!

Reviewed : 06/09/2025

Comment : Out of state vehicle for Mizzou student earning summertime income door dashing. Check engine light came on. Same day diagnosis, thorough inspection, great communication, and repair next day. Car back and earning necessary summer income. Thanks Joel and All Star Auto. With the stress of auto issues far from home, you’ve made things successful and comforting. 🙏