Reviewed : 08/19/2025
Comment : First of all, the staff there, especially Trish and Robin, are friendly and try to be helpful. I had a couple different repairs (brakes, etc) done, and that seemed to be done well and competently.
That ended when I had a more involved repair that I trusted them with.
I brought in my 2016 Jeep in April 2025 to have the lifters and rockers replaced, as there was a classic ticking noise. As of this writing, it is still there.
Leo was the mechanic who worked on it, and he had said he does not do much mechanical work anymore. I was told by one of the staff members that Leo probably should have another mechanic do the repairs, but that the other mechanic (their top guy, who I believe is good) would be keeping an eye on the situation.
The repairs were delayed several days as he needed to order parts. I finally brought the vehicle in, and it then took longer than I was told, as Leo needed to order additional parts and tools that were not part of the initial repairs. I went in in the middle of the repairs, and saw the Jeep. The front timing cover was off (not part of the normal repair protocol), there was oil everywhere, sand/cat litter all over the running boards and around the engine, and there appeared to be debris in the engine. Leo assured me that everything was going fine, and the engine actually looked remarkably good inside, with no scorring of components, engine internals looked clean and good, etc... ). Leo also told me it was taking him longer than expected, and that he had spent the better part of the weekend reviewing YouTube videos to learn how to do the repairs.
When I picked the vehicle up several days later, there was a new sound, that had not been present. Leo was unable to figure out the new noise, and I drove the vehicle less than 3 miles, it shut down, went into limp mode, made horrible grinding noises, and was pouring oil out of the bottom of the engine. I took video of this.
As of now, August 2025, I have no vehicle. The owner, Tom, had the vehicle towed, without my knowledge or consent, to a shop in Brattleboro.
I have spoken with several mechanics and experts, showen them the videos and pictures, and have been told that the repair was botched and likely the engine needs to be replaced.
After numerous conversations with Tom, including being yelled at and berated over the phone, I attempted to reach a reasonable compromise, and was told that all they would offer was to not charge me for the "repairs."
So, basically, I am being told they will not charge me for destroying my engine.
My last email to Tom was over a month ago, and he has not responded.
I have filed a complaint with the Vermont Attorney General Consumer Protection Division, and will update this posting as things progress.