Reviewed : 06/05/2025

Comment :

Reviewed : 05/16/2025

Comment : After navigating the AI process from AAA, in which I couldn't leave any details, I called the company they were sending myself. I explained to the helpful young lady on the phone that my keys were locked inside the car with the engine running, and I had food to drop off at church inside. She assured me the driver would be there ASAP! A-Car Auto Repair Services sent the tow truck immediately. Carlos even cut his lunch hour short to help me out. I give A-Car Auto Repair two thumbs up! Way up!

Reviewed : 04/09/2025

Comment :

Reviewed : 03/08/2025

Comment : The guy that towed my car was kind and nice. But, beware of the lady in their office. She's rude and mean! She took my personal info without much care!

Reviewed : 03/06/2025

Comment : helpful, honest and thorough.

Reviewed : 03/04/2025

Comment : My car was towed to A-Car Auto after an accident 3 blocks away in Pasadena. This was a top to bottom terrible experience. The staff was extremely rude and insensitive. This company took advantage of a terrible situation and price-gouged on top of it. They charged $570 to to my vehicle the 3 blocks to their shop ($390 tow fee, $180 "site fee" just to look at the vehicle), late on a Wednesday. While the situation went through insurance, I checked on their impound fee, an egregious $175/day. When asked if they charge over the weekend while they were closed the answer was yes. I later found out they were indeed open on Saturdays so I could have removed my vehicle but I'd already been lied to so they could make an extra $350. Each time I either went into their office or called I was met with an abrasive, rude, tone of voice. It was clear all they wanted was my money and had zero interest in helping out a person in their community. Without even looking at my vehicle, they claimed it was totaled and tried to force me to sign it over to the insurance company (handwriting a statement and pushing the pen towards me). When I asked to take pictures of my vehicle for the insurance claim, they pointed me towards the back alley of the shop, where it was parked in such a narrow space I couldn't actually take any pictures. I eventually had my car towed to Eagle Rock (two towns away)...for $175. I will NEVER recommend this business and will be reporting this to AAA, as well. Penalizing people for having been in an accident is unacceptable. Shame on A-Car Auto.

Reviewed : 03/04/2025

Comment : My car was towed to A-Car Auto after an accident 3 blocks away in Pasadena. This was a top to bottom terrible experience. The staff was extremely rude and insensitive. This company took advantage of a terrible situation and price-gouged on top of it. They charged $570 to to my vehicle the 3 blocks to their shop ($390 tow fee, $180 "site fee" just to look at the vehicle), late on a Wednesday. While the situation went through insurance, I checked on their impound fee, an egregious $175/day. When asked if they charge over the weekend while they were closed the answer was yes. I later found out they were indeed open on Saturdays so I could have removed my vehicle but I'd already been lied to so they could make an extra $350. Each time I either went into their office or called I was met with an abrasive, rude, tone of voice. It was clear all they wanted was my money and had zero interest in helping out a person in their community. Without even looking at my vehicle, they claimed it was totaled and tried to force me to sign it over to the insurance company (handwriting a statement and pushing the pen towards me). When I asked to take pictures of my vehicle for the insurance claim, they pointed me towards the back alley of the shop, where it was parked in such a narrow space I couldn't actually take any pictures.I eventually had my car towed to Eagle Rock (two towns away)...for $175. I will NEVER recommend this business and will be reporting this to AAA, as well. Penalizing people for having been in an accident is unacceptable. Shame on A-Car Auto.

Reviewed : 01/20/2025

Comment : Worst car shop i've ever been too. They are so rude and unhelpful. Not professional at all and they didn't want to help because he demanded I go to the dealership where I got my car since he so firmly believed that I had a warranty when I didn't.

Reviewed : 01/13/2025

Comment : They were fast and honest

Reviewed : 01/03/2025

Comment : Update to my first review. AAA pretty much forced us to use them again. This time, we got excellent service and help on how to prevent the problem in the first place. I can now happily recommend them.