AAA Approved Auto Repair Shop Reviews AAA Car Care Plus - Northwest (AAA Owned Facility) 1335 Bethel Rd Columbus, OH 43220 Tel: (614) 451-2111 Hours: M-F: 07:30 AM - 06:00 PM Sat: 08:00 AM - 04:00 PM Sun: Closed Reviews Sort Reviews by: Date » or Rating » Page 1 of 12 |<< 1 2 3 4 5 6 7 8 9 10 → >| 1 Reviews Linda gordin Columbus, OH Reviewed : 06/24/2025 Comment : Been waiting 9 hours .. AAA pays you . I pay them . And you know you charge top dollar... Errr. 1 Reviews Pavitra laohapaisan Columbus, OH Very Long Story:First Visit (Diagnostic Only):We booked an appointment for 8:30 AM, but the email confirmation showed 12 PM. After chatting with an agent to confirm, we were told 8:30 AM was correct--already a red flag for poor coordination.We understood that diagnostics can take time, but we received no updates the entire day. We had to call them ourselves at 3 PM just to learn that the diagnostic was finished and they were preparing a quote.After waiting another 2 hours, we received a text-only estimate of $3,000. It was unprofessional--no itemized breakdown, no explanation, and no email follow-up.Because of the delay, we couldn't proceed with the repair that weekend. We were charged around $100 for the diagnostic, which we were willing to pay--but it was disappointing because we had planned to get the car repaired with them. According to AAA's promotion, the diagnostic should've been free with a repair, so we didn't expect the charge. That left us a bit upset.Second Visit - Actual Repair:Still, we decided to give AAA another chance. We dropped off the car on Thursday and clearly told them we would pick it up Friday at 9 AM. Even though they said the work would only take "a couple of hours," we gave them the entire day just to be safe and rented a car at our own expense.However, when we arrived at 10 AM on Friday, we were shocked to learn they had just started working on our car--even though we had a confirmed appointment with them. They told us the repair didn't begin until Thursday evening, which they never informed us about.We returned again at 1 PM, only to find the car was still not ready. They said it was out for a test drive that had already lasted over 40 minutes. We had no choice but to wait--and ended up being late for work.'> Reviewed : 05/30/2025 Comment : Short Story:Poor coordination, long delays, and lack of communication. Even with AAA discounts, the cost was high and no support like ride or rental services was offered. The experience was frustrating and unprofessional. We won't be returning.Very Long Story:First Visit (Diagnostic Only):We booked an appointment for 8:30 AM, but the email confirmation showed 12 PM. After chatting with an agent to confirm, we were told 8:30 AM was correct--already a red flag for poor coordination.We understood that diagnostics can take time, but we received no updates the entire day. We had to call them ourselves at 3 PM just to learn that the diagnostic was finished and they were preparing a quote.After waiting another 2 hours, we received a text-only estimate of $3,000. It was unprofessional--no itemized breakdown, no explanation, and no email follow-up.Because of the delay, we couldn't proceed with the repair that weekend. We were charged around $100 for the diagnostic, which we were willing to pay--but it was disappointing because we had planned to get the car repaired with them. According to AAA's promotion, the diagnostic should've been free with a repair, so we didn't expect the charge. That left us a bit upset.Second Visit - Actual Repair:Still, we decided to give AAA another chance. We dropped off the car on Thursday and clearly told them we would pick it up Friday at 9 AM. Even though they said the work would only take "a couple of hours," we gave them the entire day just to be safe and rented a car at our own expense.However, when we arrived at 10 AM on Friday, we were shocked to learn they had just started working on our car--even though we had a confirmed appointment with them. They told us the repair didn't begin until Thursday evening, which they never informed us about.We returned again at 1 PM, only to find the car was still not ready. They said it was out for a test drive that had already lasted over 40 minutes. We had no choice but to wait--and ended up being late for work. 1 Reviews Kenneth pease Columbus, OH Reviewed : 05/21/2025 Comment : I have taken two cars here, and they both were returned to me with problems. My latest visit was frustrating. I was told my car would be finished on a Friday, and I did not get it back until Tuesday. I called three times and was put on hold indefinitely, and one of the times I gave a call-back number. They never called me back. Once my car was completed, I picked it up, and the check engine light came on during the drive home. $600 later and my car is not repaired. 1 Reviews Jason bradshaw Columbus, OH Reviewed : 04/19/2025 Comment : 1 Reviews Vincent lam Columbus, OH Reviewed : 03/23/2025 Comment : I always do my car maintenance and oil change at this AAA store. It is convenient to make an appointment by calling them. They are professional and the price is reasonable with membership and offers. It usually takes one hour to change the oil and check everything. There are free coffee and WiFi in the waiting area. It is always a good experience.I always do my car maintenance and oil change at this AAA store. It is convenient to make an appointment by calling them. They are professional and the price is reasonable with membership and offers. It usually takes one hour to change the More 1 Reviews Jenna brenner Columbus, OH Reviewed : 03/05/2025 Comment : Absolutely amazing human here! Even customer serive is the BEST!! Great work ALL AROUND! Honest and reliable!!! I drive an hour and 50 minutes simply to ensure my vehicles are well taken care of!! Thank you guys! 1 Reviews Amy johnson Columbus, OH Reviewed : 02/20/2025 Comment : I am writing to express my deep concern and disappointment regarding the work your company performed on our 2014 Honda CR-V, which we brought in twice in January. Despite reassurances that the problem had been resolved, we continued to face significant issues that could have compromised our safety.We live in Toledo, and our 19-year-old daughter attends Ohio State, so she frequently drives the vehicle between these locations. Given the nature of the errors, we are particularly alarmed by the potential risk involved. Specifically, a screw was placed incorrectly with a routine brake installation, and incorrect lug nuts were used both of which are deeply troubling and raise serious concerns about the quality of the repairs. After the first repair, we were assured that the issue was resolved, but unfortunately, the problems persisted, and we had to return the vehicle for a second time.I was assured that I would be refunded for the work and was lied to.I am writing to express my deep concern and disappointment regarding the work your company performed on our 2014 Honda CR-V, which we brought in twice in January. Despite reassurances that the problem had been resolved, we continued to face More 1 Reviews Heather j. Columbus, OH Reviewed : 02/15/2025 Comment : Went there for free oil change. Was not free although online stated free. Tech drive the car without permission around block. Why driver the car for an oil change? No other garage doors this! Also quoted us for things over 2000. Said things were wrong with car that were not. Disgusting!!! 1 Reviews Heather jarvis Columbus, OH Reviewed : 02/15/2025 Comment : This place will scam you! Went there for free oil change and wasn't free! Even though online stated it was. Also claimed 5 different things wrong with car. Took to another garage who stated that only one thing was wrong and nothing else. Instead of 2000 quoted by this place, spent only 500 somewhere else. Will lie and tell you things wrong with your car that are not!!!! Disgusted with the lies told by this place!This place will scam you! Went there for free oil change and wasn't free! Even though online stated it was. Also claimed 5 different things wrong with car. Took to another garage who stated that only one thing was wrong and nothing else. More 1 Reviews Ronald amicon Columbus, OH Reviewed : 01/25/2025 Comment : Page 1 of 12 |<< 1 2 3 4 5 6 7 8 9 10 → >|