Reviewed : 05/01/2026

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Reviewed : 02/27/2026

Comment : Got a grease and oil change about a month ago because my service light came on. Went to this location since it was a simple task. When I left the service light came back on. Turned around and told them. They came out to the car and took them three times to turn off the light. I asked if they were sure nothing else is making this light stay on and they said no sometimes it's just hard to turn them off. So a month later I smell this burnt rubber smell. Called AAA and got the main scheduler. I told her I wanted to talk directly to the shop. After being on hold for 15 minutes I hung up. Good thing I did. Called my dealership who got me right in. They proceeded to tell me whoever did my last grease and oil change neglected to make sure my dipstick cap was securely tight. I had oil spewed all over under the hood and engine. I had to pay for another grease and oil change and have my car thoroughly cleaned under the hood costing $450.00. Sad because we used to like this place.

Reviewed : 02/26/2026

Comment : Awful. Showed up on time for a 30 minute job. The process took 4 hours. Why make a appointment when they prioritize walk ins ahead of you?

Reviewed : 02/22/2026

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Reviewed : 02/21/2026

Comment : I made an online appointment for 2/21/26 to have a oil change done. AAA was offering a free oil change coupon for a limited time. I received a confirmation of my appointment and drove 30min to the AAA office Gahanna Ohio. I go in and give my name and what Im there for and guy checks computer and says he dont have an appointment for me. I show him the confirmation and he says it be 2 hour wait and people ahead of me even though i had a confirmation of my 12pm appointment. He tried to get me to leave it but i had no where to go since i came alone and drove 30 minutes. Then he tried tell me go to other AAA service center but I had already drove 30min this was not acceptable. Do not go there! Apparently appointment dont get logged in even though it is confirmed. I was very upset i wasted my time, gas and still no oil change. Never again go there even if free what a joke! No customer service at all!

Reviewed : 02/21/2026

Comment : I had an appointment at this location for 3:00pm 02/21/26. I get to the location and say I have an appointment for an oil change, which is currently running a promotion for a discounted oil change. The guy tells me he only had one appointment and it's not for me. I showed him the confirmation email and he proceeds to tell that I already had to be a member, which is not true. I asked him why doesn't the website or the coupon include this information he proceeded to say that I can become a member but that I would pay him $100.00 I told him that's not what offer said. Long story short I asked for his name and information for corporate. He told me that they do not have a corporate office. I went back to my car and called another location that immediately pulled my information up and scheduled another appointment. I asked if I already had to be a member and would I have to pay $100 I was told by an assistant manager that this was not true. I also found out that they do have a corporate office. I feel as though I was racially profiled at this location by the guy that claims to be the manager Kent! I would not suggest this location, especially to people of color. I will be following up with corporate because I refuse to be treated in such a horrible manner! Read the other reviews!!!

Reviewed : 01/27/2026

Comment : I wish I recherche name, but the younger female was SUPER helpful! Asked what I wanted and then got it for me un seconds

Reviewed : 12/13/2025

Comment : Triple A is charging me when I don’t have an account!!! Their customer service is horrible!!!! I want to know WHY is my CREDIT CARD BEING CHARGED WHEN WE HAVEN’T HAD TRIPLE A since 2023!!!!!! I want a response because your customer service is the worst!!!!!!!

Reviewed : 11/12/2025

Comment : Great service.

Reviewed : 10/27/2025

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