Reviewed : 02/13/2025

Comment : AAA gave bad advice. They told me that I needed a new fuel injection throttle body for $2,000. Then they said that they found an OEM part that was $500 less (really?). I was also told that the battery was not AAA and needed to be replaced. I had to produce a receipt not only showing that it was indeed a AAA battery but it was still under warranty. I told them to replace the battery and they replaced it under warranty. They charged me $90 for diagnostics and then when I started the car it was fine. All it needed was a new battery. I drove it to an auto mechanic and he checked everything out and the car is fine. I would have been out $2,000 had I not produced the battery receipt. Dont trust this shop. They dont do a good job of diagnosing problems. They have no credibility in my mind. DanAAA gave bad advice. They told me that I needed a new fuel injection throttle body for $2,000. Then they said that they found an OEM part that was $500 less (really?). I was also told that the battery was not AAA and needed to be replaced. More

Reviewed : 02/01/2025

Comment : I've had now two bad experiences with the service department here, but tonight just was terrible. I had a coupon for a free oil change. I knew to call ahead and make sure to understand the cost for a non-standard oil change (i.e. synthetic oil). They had this already in my reservation, so that was all fine. When they called to tell me that my oil had changed, they indicated there was a nail in my tire and asked if I wanted it fixed for $29.99. I called my normal tire place and they were open, so I called back and declined. The person then proceeded to tell me that they could hear the leak to try and use some scare tactic. (My tire person is very close, so I still declined). As I was getting to my car, the mechanic had realized he left his vape pen in my car. Ok great. Then, I go to my tire place and guess what....no nail or screw to be found. I fully think they lied to me to try and squeeze more money out of me. I won't go into what happened the first time, but this was just abysmal and I would steer clear of getting service done on your car here. I'm also considering not renewing my AAA membership as this is just an awful business practice.I've had now two bad experiences with the service department here, but tonight just was terrible. I had a coupon for a free oil change. I knew to call ahead and make sure to understand the cost for a non-standard oil change (i.e. synthetic More

Reviewed : 01/26/2025

Comment : Outstanding customer service at this AAA location. Ilene was terrific! Highly recommended coming here!

Reviewed : 01/18/2025

Comment : Amazing, honest, and reliable car repair. I have been taking my zbzmzws there since 2014.

Reviewed : 01/17/2025

Comment : I'm going to give this location a solid three stars. They have free bottled water and a clean waiting area. The state inspection process is very thorough, and they found some small repairs. The labor price is reasonable. I walked in because no one called me to tell me that the vehicle estimate was ready. When i walked to the cashier and gave him my information. At that time another customer walked up, and the cashier said, "You mind if I take this lady first?" Huh. I didn't want to cause a scene, so i let her check out first. They were slow in checking me out. And I'm not going to pull the bias card because he let the lady advance ahead of me. I'm not going to say it's implied racism..but who knows. Businesses have to work on a first in first out basis or it's going to be interpreted as biased. Will, the general manager has been very helpful in working to get the repairs completed and apologize for the training issues.I'm going to give this location a solid three stars. They have free bottled water and a clean waiting area. The state inspection process is very thorough, and they found some small repairs. The labor price is reasonable. I walked in More

Reviewed : 01/17/2025

Comment : If I could leave zero reviews I absolutely would.I had a terrible experience at the AAA Automotive Shop in Annapolis on Somerville Road. After my car was towed there on 1/15 for a battery issue, communication was almost nonexistent. I was told they might not get to my car until the next day and later informed it would take even longer due to a mechanic calling out.This lack of transparency and repeated delays caused me to miss two days of work for a simple battery replacement. If I had known earlier, I would ve towed my car elsewhere. This is not the level of service I expect from AAA. I wouldn t recommend this shop.If I could leave zero reviews I absolutely would.I had a terrible experience at the AAA Automotive Shop in Annapolis on Somerville Road. After my car was towed there on 1/15 for a battery issue, communication More

Reviewed : 01/12/2025

Comment : I'm going to give this location a solid two stars. The have free bottled water and a clean waiting area. The "inspection" process is very through. The labor price is reasonable. I walked in because no one called me to tell me that the vehicle estimate was ready. When i walked to the cashier I gave him my information and a lady walked up and the guy said, you mind if I take this lady first? Huh. They were slow in checking me out. And I'm not going to pull the bias card because he let the lady advance ahead of me. I'm not going to say it's implied racism..but who knows. Businesses have to work on a first in first out basis or it's going to be interpreted as biased.I'm going to give this location a solid two stars. The have free bottled water and a clean waiting area. The "inspection" process is very through. The labor price is reasonable. I walked in because no one called me to tell me that the More

Reviewed : 12/30/2024

Comment : We had a vehicle breakdown on us in MD. as we were in route from NC to NJ to celebrate Christmas with family. This AAA service center was phenomenal and saved our Christmas! They had our vehicle diagnosed and fixed within a few hours. Scott at the front and Tyler the mechanic are Simply amazing !!

Reviewed : 11/27/2024

Comment : HORRIBLE!!! Zero or negative stars rating if that was an option. Save yourself some trouble and go elsewhere. I came in for a pre-purchase inspection. I told the desk representative that I had a concern about surface rust on parts and fasteners under the hood and other places underneath. At the conclusion, the rep told me all looked good. I asked again about the rust issue and requested that the mechanic explain why totally rusted bolts and parts would ???pass??? and be ???all good.??? The rep went to the back to ask the mechanic, to which the reply was the mechanic refused to come out and explain or address my question. The rep said the mechanic was a ???young kid??? and may not felt comfortable speaking to a customer and that AAA liked for the communication to be through the rep. I asked again that the rep and the mechanic one out together to have the conversation. Again they refused. The rep offered and did come outside to the vehicle and saw the rusted bolts and parts. Not being a mechanic, he was unsure if it was fine. Further, because the car passed Maryland inspection that the issue was probably fine. I replied, if Maryland inspection is what they are basing their assessment of the car being ???all good,??? why have me waste time with the AAA inspection? Further, I told the rep my concern at the beginning and he stated the mechanic would take a look. This service center failed in the areas of customer service and perhaps technical proficiency. The mechanic was allowed to disregard a customer???s concerns and was rude and flippant about it. The customer service representative even communicated the mechanic???s dismissiveness in a rude manner. My concerns about a vehicle that I intended to purchase but brought in for a pre purchase inspection was not clearly addressed. I wasted time and was belittled by the representative and dismissively disrespected by the mechanic. The representative was so rude that the other front desk employees were taken aback. I am totally dissatisfied and will let my entire circle of friends, family, business associates, and community members know about the poor service and disrespectful customer service.After the horrible experience with this center I will never visit any AAA again and I am considering canceling my membership.HORRIBLE!!! Zero or negative stars rating if that was an option. Save yourself some trouble and go elsewhere. I came in for a pre-purchase inspection. I told the desk representative that I had a concern about surface rust on parts and ???More

Reviewed : 10/14/2024

Comment : Thank you to everyone who helped in getting my car back on the road same-day! Mechanics and front desk staff were fantastic. Shout out to Mr. Clark at the front desk for brightening my stressful day!!